SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied very much, the store is sociable, the vacuum cleaner cleans (vacuum cleaner) well, 40 sq. m. Vacuum cleaner for 1-1,5 hours and remains a charge of 60%, the base is taken easily, clean the vacuum cleaner simply and the child, ahead of it the bumper is not loaded but but a good assistant for cleaning dust at home! Definitely recommend!
Excellent product, I buy a second time, very dovoren, removes and washes perfectly, charging enough for a long time, I recommend, thanks to the store for work
Great vacuum cleaner! I went from Odessa to Kharkov in 4 days. My parents liked it. Called Nikita, stuffed him crumbs on the floor, vacuum them with his help, happy.
The vacuum cleaner came quickly, well packed in two boxes. Well equipped, in stock a water tank, a turbo brush and spare meth. Great vacuum cleaner. Slightly confused during cleaning, but vacuum cleaner carefully and thoroughly. Light carpets raise and shift. The store is excellent, immediately answered questions, e-mailed instructions in all languages. The goods are excellent.
The exact description but the vacuum cleaner app does not work and the store refuses to return within 15 days. I do not recommend shop or product
2 days as received. Delivery is very fast from a warehouse in Odessa. For today everything is fine, all modes work. vacuum cleaner well, suction 2 modes, quite enough, the base finds. The battery as stated in the description is enough for a long time. Washing floors is certainly useless function, rather moisturizing. Well, the application for this model is also useless. Much more convenient control from the controller. Thank you store for feedback and prompt delivery✌
All came the store good sociable to the questions answers quickly until they tried well packed well in two boxes I'll try to complement everything
Думали поставить 1 Из-за отношения продавца к нам, но решено было оценить все же товар. В общем робот отличный, чистит, моет на 5. зарядки хватает на 3 уборки в 3-х комн квартире (это при том, что мы не держим его на зарядке и отправляем только когда низкий уровень заряда) с контейнером для влажной уборки нужно быть осторожным чтобы вода случайно не попала в датчик контроля расхода воды, было такое. пришлось разобрать контейнер и просушить, хотя там должно быть герметично. Приложение понятное, работает отлично, но вначале долго не могли подключиться к роботу. Робот не совсем тихий, все таки 6000 Па дают о себе знать, но зато и чистит прям до блеска. О продавце вот отзыв негативный- отправил товар из склада в Подольске, до нас 930 км, так он умудрился отправить в города в Сибири, а мы живем в Поволжье. Ждали долго, почти 2 месяца, продавец обещал компенсировать каким то подарком на 10 $, но это так и осталось обещанием. Пылесос стоит своих денег однозначно, но ищите других продавцов
The store answered questions. Sent quickly and came before the deadline. On the 5th evening ordered-12th already brought the courier home (on time was 16). It's easy to collect, the moustache of different colors of the video where to attach. They tried only dry cleaning, just washed on the floors and decided to try in the kitchen (the most passable and required cleaning place) first did not seem to be what sucks exactly when the middle passes, and in principle on a washed think he collected a container of dust.. Wool. But yet they did not understand how to increase the power and settings on the remote. I think if he rushes several times a day, then the help will be in cleaning the intermediate. Container for wet cleaning separately, did not try yet. Comes with a spare cloth, a filter and a brooms of brooms. There is a brush, probably for cleaning.
Items are OK. Korea until the tax should I'm living within hours of Rea
Thank you again do I purchased already 5 and are all perfect thanks also for blisteringly fast
The Aparat, the bird, the night. Brave for znizhki for 155
The order came exactly on time. The goods are very high quality. they are worth their money. Includes 2 spare brushes and a rag
Very neat and nice. The MAP function is not what I expected. And the schedule funcion, via Tuya app, is not working. I’ve set it but it returns an error upon the time that it is supposed to function. Seller is top notch.
Vacuum cleaner for your money Fire! I took at discounts for 10 tons. The power of it is furious, it removes very cool! After my 2,5 killovate vacuum cleaner, there are 2 more garbage bins out of like a clean house! I advise you to take, the store is very responsive, constantly helped me. By QR code downloaded application Tuya smart, with connection no problems, all functions work perfectly, though of the minuses-the card is constantly dropped, when cleaning ends and in one place of the house he constantly starts to circle in one place, but it is most likely because of the signal failure, in this place there is a lot of of of It is said that it works fine on the weback app, it is more clear, the map on it is saved and it runs through it, but I have not yet been able to connect able if you can, I'll add a review! Vacuum cleaner is very satisfied! Removes much better than usual and these are my observations!
A good robot from a charge of 74% worked 140 minutes to a charge of 20% and fell to the base (declared maximum 180 minutes is quite real). Responds to work from the remote, from the application, and just from the button on the case. How it works in the washing mode did not check, with the first robot iLife it was superfluous and I did not use it. I would add just on a tank for dry cleaning an attached rag like on a water tank. And I still did not understand how to change the language of the robot to Russian so that they can command. Delivery was fast, but ukrmail certainly affects with its statuses such as a failed attempt to present, which was not and was not a call, nor SMS. The next their status-transfer to storage, had to call the hotline and it turned out that it all means that my parcel is waiting for me on the post office where I can pick it it
Sent for a long time, 3 Weeks extended the time of processing the order. It came quickly, in a week from Moscow. The quality is normal, I bought already 3 vacuum cleaners from this store. This brand has a minus-an application in which there is no virtual wall. Base finds fast. In general, everything is good, I recommend to buy! P.S. 2 Previous robots still work, one for more than a year. Recommend!
Shipping incredibly faster. Dec days off in order to Dec days after received. Electric dog cleaning due to buy light takes up for attachment it is a living dont think. Cleaner noise is low low enough suction force falls as too many women do not expect. Perfect hair or animal hair and smallest and lightest material making suction that living note please good'll dont think. Perfect for price fit for as long as the performance.
Gavau per 5 dienas, kurjeris į namus, supakuota labai saugiai ir tvarkingai. Dirba tikrai gerai, yra keli režimai labai tylus, normalus, stiprus ir turbo siurbimas, kur jau naudojama visa galia, tai tikrai gerai siurbia, nesitranko į baldus, stotele randa be priekaištų, kolkas dar nebandžiau plovimo. Tikrai rekomenduoju bent jau kolkas :)