SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast and cool delivery with my dog already q case
I bought it for interest. I'll try it in the woods tomorrow. Click loud. There's also a whistle.
Super fast catch. Quality. Loud. Have whistle
Everything has come, whistles, flicks. Recommend.
пришло до Курска достаточно быстро. все соответствует описанию.
Es grande
Además de clicker es silvato
US, like. Works straight, the noise is high, and comes with a apitozinho funny kkkk arrived until fast
Great product.
Execution is good, click very loud, take into account, at times louder than other clicks.
Loud clear click enables this to be used for its intended purposes. Maybe it’s even too loud. Not sure because my dog hasn’t written his review yet. Actually he says he did his homework but that the cat ate it.
The goods came after the end of the protection and very long delivery. And so good The whistle.
Fast and serious, product faithful to the description and good quality look forward to starting the training
Perfect whistle, very nice orange. Fast and neat shipping, thank you for everything. I recommend this store to 100%.
Неплохая штука, брали несколько сразу, про запас. Нужно правильно дрессировать собаку, чтоб она понимала что да к чему. Посылка пришла в Украину ранее указанного времени, очень довольны.
It sounds great and loud.
Good item and good store.
All right thanks
Well, it came fast, now to test them
lindo