SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

I***a

8 aug 2022

Verified Purchase

The parcel went for a long time, about 2 months, which was a little upset. However, I want to note that the glass came up perfectly, there are no defects. Packed securely. Everything is well thought out for sticking, which is easy to cope on your own. Despite not much cost, the quality is excellent. It's talking about the store's honesty, which is rare now. Most value this quality, but not everyone wants to show it, although honesty is a guarantee of real success. As one wise book says, "good name is better than great wealth, respect is better than silver and gold." I wish you continued to succeed!

E***a

6 aug 2022

Everything is as always good. The glass is so strong that when the phone falls, the screen under it breaks)))

R***r

5 aug 2022

Glass in excellent condition, glued well, I recommend

4 aug 2022

Great glass. For strength will check only time. Perfectly sits with all covers

G***v

Нормальные стекла, заказываю не первый раз

Д***к

3 aug 2022

The order went to Novokuznetsk for three weeks. I did not communicate with the store, there was no need. The glass has not yet glued, when there is a need, I will remove how it lay and how much it was in use. The package is standard. The order at the moment is satisfied.

A***t

Second time ordering, perfect quality, thank you!

T***a

1 aug 2022

I order not the first time from this store. Excellent glasses, on iPhone 8 Plus fit clearly. And the delivery is fast, Ukraine arrived in Kiev in 25 days. I recommend the goods and the seller!

A***o

Everything came safe and sound. Packed worthy.