SHIPPING AND DELIVERY
We offer shipping to USA only. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| From United States |
10-20 Business days |
| From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everything works. Thank you!
The product is pretty good! It costs a little to link it to the App and recognize the pet but rest is going pretty well!
From China came quickly. The Russian Post carried the parcel around the region for about a week. The goods came whole, although the box was crumpled. Configured not with ease, but adjusted. If you set up and you will need to press the set button for 5 seconds, then clamp on 10-15 until you squeak. The cat is happy with the auto-feeder, for the first time tried to get food from the hole from where the feed falls out, but after 10 minutes of unsuccessful attempts forgot about about about this The iseebiz feeder app is not adapted for newer generations of iPhone, the screen is cut off as if it's an iPhone 5 and below. But in general, the app performs its functions and everything is clear and intuitive.
Delivered in a week. I contacted The Courier, brought it straight in my hand. The order is satisfied, there were difficulties in installing the application and their docking with the WiFi. It was a miracle. I couldn't figure it out. Therefore, be careful when buying this gadget for your pets. I did not check for reset settings, so I can not say exactly. Gives food on time the portion consists of 5G, and on this you adjust how much you would like to pour a pet. Meals can be put 6-7 pieces. Voice alert recording is also welcome. powered by batteries (as rechargeable) and from a cord with USB passes and a block that comes complete. Purchase is very satisfied with the T. K. Often leave and the baby remains alone at home
Very good product arrived as in 2 months to Mexico was super good delivery time I like the manual coming in Spanish apart from other languages, only the box arrived somewhat crushed
It was the fastest delivery!! 2 days!!! IML) a very interesting device) the setting is intuitive, let's see how much it will work) the cat is satisfied with the main thing!
The layout program didn't fit. The store sent out and earned everything.
I liked the goods. The size is not small. Works clearly. 4 times a day gives out portions. Specify the time and amount of feed (portions). Until the end has not figured out yet, yesterday just came. The dog first freaked out))) then runs a piece of food will get and run away. I ate more quietly this morning. But the delivery was long. I paid extra for faster delivery and wasted money. Packing is great. The goods are completely intact and safe.
I want to sincerely recommend the store and his product. Very fast delivery and excellent quality. This feeder completely solved the problem of cat feeding. I programmed it for four-time feeding. It is very convenient. The size of the portion varies from 5 to 90 grams at a time. This allows you to maintain a normal weight for a cat, and we have the whole family to go to the cottage for a few days, don't worry about the cat. Separately I want to note the compactness of the feeder and the ability to work both from batteries, and from the network. To the seller Thank you so much!!!
Rather good quality, to see in time. The application is not available in marketing.
Great goods!
Good product
Was delivered to Lviv in 3 weeks. Delivery company in Ukraine - Ukrposhta. The product fits the description. I bought a version with Wi-fi, without a camera. Feeder's set up is easy and quick. You can choose the number of portions per feeding (up to 20 portions, 1 portion ~ 5 grams). Container can be filled up with max of 1.5 kilograms of food. In the case of a power outage device will be working fine on batteries (not included in the package)
Received package real soon. Thank you. I like the quality. It is ideal for our Morkie small dog. <2en> I recommed the store and the item. The package arrived quite quickly. Thank you very much. <2en> I like the quality. Preferably ideal for our Morkie-like little dog. <2en> I recommend seller and product
Super fast delivery to Finland, in 9 days!. Thank you store! Easy to adjust. Not yet in work.
Ok
Came quickly, ordered 30.12, came to the flax. Area 04.01, but for the most part, the holidays prevented, if not for Ng, it would have come even faster. I ordered the cheapest, I do not see the point of overpaying, my main function performs perfectly. When setting up the number of servings at one feeding, one portion of about 3,5-5,0 grams (probably depends on the feed, I have Royal Kanin for castrated kittens up to 12 months). Decided to give out 4 times of 15 grams, this is for my feed about 4 servings. Made about 10 measurements-gives out from 13 to 20 grams in fact, but most often in the area of 15-16, which in general is very good, but Fluffy will probably be slightly overeating. To buy I recommend, there are no comments on the quality, delivery is fast. If I do not forget-I will complement the review after conducting tests on its removal with batteries inserted, until the hands reach to buy)
am satisfied with the product. However, I hope it makes the APP easier to find.
J adore
Device works great, however you can't download the app from the playstore, this app is marked as not safe.
Thank you very much! It's beautiful, fast shipping I recommend. Now to prove it
Delivery is super fast, from a warehouse in Russia 2 days
configurarlo fue fácil. llegó en una semana y es perfecto para alimentar a mi gata. el app lo tuve que descargar de apkpure
There was one dissapointment that Iseebiz Android mobile app is currently not available in Google Play Store. I bought the model with WiFi which requires mobile app (Android or IOS) to configure feeding times. But both the store and manufacturer were supportive and provided alternative download link. I was able to install the app and test that feeder is working properly. I was surprised that manufacturer is promptly replying on my emails. I was told that updated version of the app for Android should be available in the second half of December in Google Play. By the way, I spent long time figuring out how to connect the app to the feeder. Was following the steps as instructed, but the NEXT button was disabled. After I realized that thete is a small checkbox to click and the button becomes active. I hope this hint will help someone. I received the feeder just before expiration of the purchase protection. Seller didn't wanted to extend it,although I was insisting on it.Don't know why.
The robot works, everything is fine!
The flash code to download the app does not work I had to download the app via Google
When they got a feeder, they could not immediately connect to it. The Petu app did not work, and iseebiz was not on Google Play. I had to look for iseebiz on the Internet, with its help I already managed to connect to the device, everything was simple and intuitive. The feeder came with a non-working sound (neither sound signals nor the ability to record sound), because of this, I had to open a dispute, which was quickly satisfied in my favor. In addition to unworking sound from the shortcomings only that in a week it began to fall behind with feeding for 3 minutes. The size of the feeder is more than a cat.
The goods came, but! I ordered with delivery from Russia, which as it may imply fast delivery. The store does not care, sent from China, my questions were answered by MOL all OK, friend. I'm not happy with that.
The feeder is good, delivered quickly, but could not connect it to the phone, opened the sport, returned the goods, waiting for money
It's my second purchase with the store and very fast shipping. The product works super well.
Everything is fine, it works fine. The connection is stable, after each meal comes notification from the app. After turning off the electricity settings do not fly.
Very cool feeder!!! I regretted that I did not order it with the camera)). The app is convenient and easy to use. Calculates the amount of feed depending on the weight, age, breed and activity of the animal. Feed comes in very much! Delivery fast to door. Thank you so much! Everything is fine!
All good :)
Delivery was very fast in Novosibirsk. The feeder is beautiful, the cat quickly accustomed. The only remark, the batteries work very not long, at least my version with WiFi without camera. Three Daewoo batteries were enough for 4 days. And with dead batteries, the feeder does not work even from the network, which is strange. I was at first upset, thought that the miracle of engineering Chinese thought broke after a week.
Just got it! I can not leave a full review because I just installed! Camera chic! Manage only through the app to the phone! Not everyone can install it! On batteries, the feeder falls out a dose of food, but the camera does not work! And in the app writes that it is not connected! And so everything is fine!
If you have Android phone - you won't find the app to control this feeder in Google Play. At least now it's not there and feeder with app control but without the app itsel is useless. If you have Iphone - you'll be able to get the app without any problems. With Android phone you can get the app from store (they send you QR code through messages once you contact them about this problem). However, that does not look as safe as getting app from Google Play (it's a sefety concern I'd say) but since you already have the feeder and don't have any other choice you have to get the app from them. At least once you do feeder works but I'd rather get it from known source.
Good feeder, took without WiFi, the setting is not difficult. The puppy is happy!!!
He was on time. I could set it up without a problem. Excellent machine!
Delivery to Moscow in 2 days. Everything works (the feed needs to fall asleep more, then it falls out exactly 5 gr). The cat now does not leave and is waiting for the next portion)
Кормушка работает четко, брала без wifi. Кошке видимо стало не интересно выпрашивать корм у устройства, поэтому стала есть меньше )) одна порция корма 3,5-4гр
The video image is good, the app is friendly and the food goes super well. I recommend it 100%
Excellent goods, works very well. I order the second time for friends. Everything came safe and sound. Fast. Recommend.
Excellent! Exactly as advertised
Exactly as stated. If your pet is a bit large (more than three kilograms), it is better to buy the largest size. Care must be taken to clean it, because the place where the food transits cannot be separated from the electronic part.
The best thing for lazy cat owners. Everithing as described. Purchases one with no wifi and it works perfectly. For our cat took approximately 1 minute to adjust to it. Love this futuristic looking device. Super fast shipping - just 5 days to Latvia.
Great Feeder! With a connection, I slightly hung up, it did not work. There is no application in Google, if you can easily find and download it, only when you install it writes, that is allegedly not safe, something about tracking, agree to installation, etc.
курьерская доставка безобразная. курьер не удостоился принести посылку по адресу,поэтому при вскрытии обнаружила дефект,сломана панель управления. за такие деньги и с трещинами- меня не устраивает, поэтому я открываю спор
My cats are afraid from there there is, scares the sound when food is given out or can itself be a kind of feeder, maybe they'll get used to it, the feeder itself works well
A good feeder, its task, night feeding, solves. There were problems with the connection (for this I removed the star). There are no iseebiz applications in playmarkete. There is a similar Petu, but it does not connect with it. I had to look for my own on the internet and download. On connection and search killed a lot of time.
Perfect product