SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, expected not earlier than February, but brought already in January. The courier brought the parcel straight to the apartment.
It's about me Product other brand but ייאמר ךזכוץ store שקיבלתי the money back
Беру не в первый раз, все отлично!
Delivery by sdecom to door in 5 days after order! Filters came up perfectly!
Recommend rewelacja
Very good drinking bowl, there is no sound at all, it lights beautifully at night. Delivery from Russia is very fast. Thank you very much to the store. I recommend!!!!!!!!!!!!!!!!!!!
Everything works fine. The goods came very quickly. The cat's getting used to it.
Perfect!!! just as the picture shows! gonna buy it again! Thanks
The store sent the goods on the fourth day, after payment ordered three goods from this seller he sent all together very happy, product quality, fits the description everything is fine, I recommend!
Super fast delivery. the cats are satisfied. Delivered the courier. Everything is fine.
I get there in days! Great.
Very silent, very good quality
The parcel came very quickly. The cat is still studying this drinker
Comfortable design, good plastic. The cat is happy.
Excellent!
Delivered the next day. The first half of the hour the cat studied the goods. Tried to turn it over with his paw. And then he realized and began to drink. Today is the second day and mastered and drinks with pleasure. He doesn't drink out of the Bowl, only from the tap. This is a good substitute. It's through yusby rerehodnik. Nice backlighting
Fast delivery, everything works
Everything is fine! 6 days delivery. I did not immediately understand that the yellow central part is untwisted, and not just removed))
The drinking bowl is great. Works quietly and there is a backlight
Very good products, I recommend this store, the collaboration with him is great!
Not much noise, poking water
This works but my cats are only now to approach her. Already have a week! Still not seen using. Hope and the left;)
Fully functional, my cat thank the store!!! This was a really fast, never had a parcel so quick to AliExpress !! Again thank you friend.
I order not the first time, super fast delivery from Moscow.
The fountain and very nice and very good quality it just lacks to see if it will hold in time. Received in the temp I recommend :-))
Worked as advertised
I drove a drinking bowl for a month and a half, everything corresponds to the description, cats react differently-one drinks, the second prefers water from a regular bowl. You need to pour at least two thirds of the water, otherwise it works noisy. In general, I'm happy-I bought a drinking cat that does not drink fundamentally from a bowl, only from under faucet, now from under faucet water ask very rarely, for drinking from the drinker was seen repeatedly. Sometimes York comes to visit US, also sometimes drinks from the shelf)
Nice product as is described
Extremely happy with the product and fast delivery
Super like, express delivery soon, quality is very good, later will come again to buy
Great store Super quality Fast shipping I highly recommend
Parcel arrived quickly
nice ! worth the price !
super fast delivery only 2 days
Everything is fine. Good Goods. Delivery is very fast from Poland.
Received the parcel, very fast for some days! The quality is excellent! I am happy! Pleasant to work with you! Thank you very much!
The order is received, cats are satisfied, drink more))) Thanks!!!
Product fully matches the description very beautiful, Thank you store!
Fantastic store items beautiful
Happy with the purchase all as in the product description
The cat is interested, but many strings do not let the Face Stick-I will make a new flower. And so-cool thing))
Sold polite, sociable Thank you
The cat appreciated. It came quickly from a warehouse in Russia in 7-10 days. Quiet.
Excellent, the cat is not immediately but began drinking, delivery to the Chelyabinsk region 4 days
He loves his source is very quiet Super fast shipping I recommend this store
All as in the description perfect
Very fast shipping
It's my second order and it is very good, just like it was described Fast delivery
All consistent with the description thank you the store!
Everything is super! Thank you!