SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me gusto mucho es perfecta para mi perrito, pensé que era talla chica mi perro pero no una mediana le quedo bien es de 2.4 kg
The parcel reached Moscow in 6 days. For the puppy Spitz 2100 is not much too big, but the growth is very even excellent
The order is happy, but on Spitz 2,800 was a little small. But still convenient
Transfer liked, sewn well delivered before the deadline, which pleased. For a dog of that Terrier 4 kg. Size M
We took the size s. For little Chihuahua. I liked everything. Quality is good. The dog is sitting normally.
Took too but arrived. Mayor. Size M, my baby has 3 months and 1,8kg.
Product complies with the description. I have 2kg Chihuahua and wybrałam size M.
The article is good but my dog does not like to be in it
Snel geleverd en een goede kwaliteit. Jammer wat klein, ik had een maatje groter moeten bestellen.
Súper lindo, para un Yorkshire pequeño pedí M y le queda Justo
Very good quality! It took some time! Bought a s for a teckel of 3 months and serves. Arms are above the opening. Would be a bigger. But loved!
Excellent backpack) on my pug 8 kg perfectly approached
Is very beautiful! But my pomeranian is but 1,5kg and fits yet not in the but S. Called a pity, but for the rest is good product, I still go size bigger buy
Wonderful product quality. Super. Our Spitz weighing 3 kg fit with stock in s. We're six months old, we're gonna grow up, we're gonna be fine. Sits in it Dog quietly, looks around, does not get nervous. In short, I advise you to buy definitely.
The quality is good, the backpack is strong, took the size L, but the dog turned out to be longer) the backpack came somewhere for weeks for 2 in the picpoint.
Little, on my Spitz 1.6 kg, very sorry, there are no complaints about the quality, can reorder more
Great backpack for My York. Took on size more can be used in winter in a warm overall. For the summer you will be slightly freer. Liked it
Despite the XL size the Carrier was small for a griffon dog
Turned out to be small
Good carrying, perfectly fit the size of the Spitz 4 kg (size L). But if it grows more, it will be too small. Excellent quality, conveniently worn and fastened behind. I did not communicate with the store.
Perfect for walking his cat.
Everything perfectly coincided with the size table, the quality is good!
appears exactly as shown. fits a 6lbs maltese. provides decent support and would buy again.
Carrying a backpack of good quality, bright coloring, strong seams, for small breeds is just a great thing. We did not fit the size, the volume is slightly larger than the specified sizes, too wide for my girl, although we are quite well-fed the sizes of my girl's volume 42 42 42 weight 4 kg 800g, due to the fact that the transfer of a wide tail does not fall into the hole for the tail, it is necessary to change. And the width is the same to remove. But the size M I think we would not have approached the same because of the distance between the legs. The store took responsibility for my problem thank you very much for this. Thanks to everyone who took part in the decision, I was returned half the cost that I could change the transfer to my dog. Everything was done quickly. AliExpress works fine. The goods came quickly, the track was tracked, received on the cash register Pyaterochka. I recommend both the product and the seller.
Goods Super
Worth this amount of money! Such a good thing ! Quality is good as well!
Size S for Dog 1 '500kg color same as picture.
Color is not the same as in the picture
It came super fast to my country, size M was perfect for my little Maltes, happy! Comfortable and well done
Fast delivery and cot for doggie is super.
Quality like norms. On the dog did not put on, but fit in size
Excellent goods, excellent quality. I ordered a size of 2.5 kg for the Pomeranian spitz, L,, it perfectly approached. My dog is very comfortable in this backpack, according to reviews on my Spitz it was necessary to take the size,, M. ,, but very good that I bought more. I recommend. delivery to Poland for two weeks.
Fine. You can ride a bike with a dog
I haven't been able to use it yet but it looks good quality. I arrive super fast
Very good quality
I take L for 3.5 kg york fit perfect but untill 3 kg i think M would be better
Size L not adult buldogów
Too short. Checked measurements several times before ordering. It will work, but not ideal. Also not very comfortable for me to wear
Está muy bien, de calidad y cómodo para llevar a mi yorki de 14 años. Pedí la L, mi perrito pesa 4 kilos. Lo recomiendo. Llegó en 10 días a España.
Рекомендую
Переноска хорошая,лямки хотелось бы пошире которые на плечи...нашу кошку запихать пока не смогли
Backpack norms, for Spitz 4 kg L in approached, but would take on size more, delivery quickly, I recommend the store
Perfect fit for iPhone.
Perfect!
Look exactly like the pictures provided. Shipping was okay.
Very comfortable and pretty. Soft touch. Very fast shipping
I liked it very much, as in the picture, it was sewn very qualitatively, without a smell and very quickly reached! Only bolshevat m on Chihuahua 2 kg.
It arrived quickly and its as described, very good quality
Plush and comfortable materials. A 4kg British Shorthair fits perfectly in size L!
It is equal to the description, it is soft and the very cute color, buy XL was almost fair my little dog weighs almost 5 kilos, arrived fast in Chile. I'm happy with the purchase.