SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worth take size bigger, M not zapina on belly cat.
Fast)
Very nice goods i recommend this store !
Looks really cute on him, the size is alright as well, slightly tight but he's not big enough for the size up
Good quality, fit my adult cat well.
I got there quickly, stink enough
курточка шикарная...размер подошёл...посылка пришла быстро... кошечке 11 мес, видно довольна...
Too small despite the fact that I took the size of my dog
Nice and good quality new product,
Bolshevato, but it's still growing, and so-perfect!
amazing !
Lovely 4 kg chihuahua. Size xl
Done qualitatively. On an adult standard cat came L. he liked it
Excellent quality!
The Sphinx jacket came quickly. But: in the neck is free, on the pool is not fastened (but it's a cat so puffy)) how entertaining will fit, but no more. Made like high quality, does not smell
All right thanks
Beautiful! Excellent material quality, seams and rivets.
Good quality,.
Just arch dont think. Well as the days
The item is very well manufactured and corresponds to the measures specified by the store. Shipping comes in time and form.
You get what you pay for, very nice jacket.
Product conforms to the description and super quality size a small hair (my cat has a little thick)
Прелестная косуха! Правда Котя так не думает)))
Beautiful!!! Perfect size! And arrived in record time!
The jacket is quality, the Bengal cat 5 kg wide in the shoulders, and the collar is quite wide, the cat matches the mouth under the collar, unlocks it and slips out of the jacket back)) I had to put a sweater under the jacket) but I do not like the cat, immediately falls and tries to remove) so on the street in such walk is not an option, Maximum at home to photo)
All OK
Perfecto y llegó antes de lo previsto.
.
Geeeenial
It's very annoying to me, I missed the size! It would seem, measured the cat, took the size with the resulting standards, and it was not enough! Very annoying ((and to the store no complaints, the size corresponds to the table, delivered days in 20 to the Moscow region.
Great goods! Kitty Bengal breed, which after sterilization gained weight, the most maximum size approached perfectly
Good thing. Maine Kun in 8 months XL slightly small
All right. I got what I expected.
The sizes are the same, the cat is not delighted, but accepted
The jacket is just super! On the lining, sewn very well, neatly. The cat is happy!
As described. Fits the size very well. I will order again, thank you so much!
The thing is cool, occasionally you can put it on a cat, the wires then you have to ask for a long time, because. She is not accustomed to clothes
Size xl is slightly girly to my pet, you have to measure the animal well before you buy but this was the biggest one, the first material, the design identical to the ad, I'm very happy with my purchase.
Hij echt super leuk en goede kwaliteit!!
It' S cool. Rock 'N Roll, baby
He's with the band! fits a little smug but it's superb (Large)
The style of the jacket is cool, the size is the same. But the sleeves are anatomical sewn wrong... The cat can not walk in this blanket (legs in a constant fold), or steps out of the sleeves. It looks good only if the cat sits or lies. The cat itself did not like the jacket (
Super❤❤❤❤Many thanks
Fire jacket
It came relatively not quickly, with the size of a bug was wrong when choosing, but in general, the norms
Мы всей семьей в полном восторге от одежды для нашего питомца.Он самый крутой в ней.Кожа мягкая,нежная,пошито качественно.Смотрите какой красивый наш кот Амур)Рекомендуется к покупке без всяких сомнений.Продавец отправил товар в день заказа,был очень вежлив.Магазин один из лучших.
Excellent fit on the Sphinx! In Krasnodar it came in 10 days
A little small, but good quality
Arrived fast, well packed and very beautiful TBM size L fit reasonably in my cat 6kg (not closed last button cuz she is fat KKK)
Beautiful I think is more than I expected