SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, for a week, delivery home, tried, cool thing, very convenient
Excellent hammock, I order the second parents for the German Shepherd, our hammock is more than a year already, the condition is excellent. Nothing rushes, the dog is large and always elosite. Thank you store! And delivery to the door by courier pleases :)
The goods are satisfied. Everything is good.
хорошая, большая подстилка
Very fast shipment about two weeks. Great workmanship and super material. Highly recommend
Meet the happy target with my purchase protect very well for pet transfer
Very cool Cape & delivery is also mega cool: fast! Material: water-repellent, wear-resistant, strong and does not stick. In short, Super very we are happy with this purchase! Recommend!!!
Быстрая доставка, хорошее качество.
доставка в краснодар 10 дней со дня заказа. упаковано в zip пакет. трек отслеживался. качество даже лучше,чем я ожидала. плотная ткань,внизу типа плотной клеенки. прошито хорошо. карабины пластиковые,не повредят авто. на солярис отлично подошло. молнии тоже хорошие. собаку еще не возили. но машина теперь точно защищена от шерсти,грязи и когтей. 5 из 5.
In general, a cool thing, instead of any blankets))) It went well in Camry. For the German is excellent. From the bottom of the client's fabric. Itself is dense, high-quality. Very quickly came, in Sibu
The protective cover is great, well made, material lonado protects well was perfect. Very agile sent the product very quickly. I am very satisfied with the product and the store.
Perfeito!! Chegou antes do prazo. Material muito bom! Estou satisfeita e recomendo.
Queda perfecto en nuestro coche. Es un Seat Leon. Se ve de muy buena calidad, muy contenta con la compra. Desde el primer momento en el que hemos subido a nuestro cachorrito para probar que tal se ha mostrado muy tranquilo y cómodo. Todavía no lo hemos probado en marcha que tal, pero cuestión de acostumbrarse y seguro que va comodísimo. Todas las tiras son ajustables, las cremalleras de buena calidad y todo muy bien acabado y rematado. Sin duda recomiendo este producto 100%. Llegó rapidísimo
Everything is super, delivery is fast, the new owner likes) thanks to the store!!!
the product is as described. sturdy material. i would have appreciated a way to set it on the bench with with out the back seats neck support cause one of my cars do not have them. otherwise the product is awesome. i highly recommend