SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really Nice! She loves to sleep there!
I am very satisfied with this on hammock makelijk inelkaar put and my cats are there equivalent on so nice find them him I also for their was optijd within works well is simply amazing beautiful recommended for everyone
Everything came, as ordered.
To check put the pud weight, the suction cups perfectly sustained, the cat is satisfied.
Nothing to say, the photos prove it. Good store, I will recommend at home
I climbed it without difficulty. My 4 month kitten adopted it in 2 days. Time for him to understand it was for him. I recommend this article.
It's just missing my kittens to test it.
Качество хорошее, присоски большие, чуть смочила их мыльной губкой, пока кошка не привыкла к мягкой поверхности гамака и чтобы липучки лучше держались поставила снизу коробки на день, моей красотке всё понравилось, лежит с мурчанием Спасибо продавцу за быструю доставку и качественный товар!
Cat loves it. Defiantly big enough for 6kg cat.
All ok, very well protected, I will send picture once mounted, thanks ^ ^
Cats were used to it for a very long time, but in the end they liked it. It keeps very tight, it's going easily.
Super hammock, I did not pay attention to the width of the product, fortunately my middle window is quite wide. The product is easy to install (hot water + soap). It fits very well for my cat of 4,70 kg she loves! And she can even jump on it without it falling.
The cat is delighted, does not get off this hanging bed. Seller respect. Iron cables, suction cups are powerful. I wish I could see the cat's reaction if the rope comes off. But I don't think it can happen. Bought a blanket for a couple of dollars. The funny thing is that it is heated from below the battery, so that the cat sleeps in its pleasure, and can now look at the birds and the street as a whole.
Great thing! Folds easily, Kitty very much.
Fácil de montar. Resistente. A mis gatos les encanta. Envío súper rápido, ha llegado en menos de 10 días
Everything is fine, customers are satisfied) came a month before Moscow Time
Thus must have been the quickest delivery ever! Product good. There are no strong smells. The bed is strong and is hanging without problem. Not worried with cat sleeping in it.