SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was a huge delay in delivery
It's okay!
Many thanks to the store for the quality goods and fast delivery. 5 +. My cats liked the house, used for all 100%. Cats are large, the kitten of the breed maikun, will also grow large, so I was looking for the loungers and the house to be large. This complex has approached. Cats are appreciated. I recommend to buy. The store is good sales.
The tree of itself is very good but when it was necessary to mount the vice mix not practical more the instructions written in small a little bigger it will be cool but thank you my cat is happy in it he can't even sleep with us
Nice house! Beautiful, functional, easy to assemble. Cats are very happy. Delivery was fast enough.
Good material and good stability. I'm happy with the purchase. I recommend. Fast delivery, it only takes five days to arrive.
Exactly as the picture. Is beautiful is good except the seat and location for the cat is what too small.
Easy to ride, very good looking better than I expected, good quality price I recommend! Has arrived in 7 days to Spain
Reçu en avance , très bonnes qualités vraiment surpris , les chats ont kiffer !!!
Package not received. Provided tracking number didn't belong to paid product, store just found some parcel sent to the same country. The communication with the seller was really bad, obviously he has no knowledge of English language. Not recommended.
nikel
Продавец мошенник!!! отправил товар самой ужасной в нашей стране транспортной компанией (кому интересно, почитайте отзывы о Курьер Сервис Экспрессе), которая не смогла привести домой, не смогла оформить выдачу на самовывоз, два месяца вела переговоры и с ТК и с продавцом и все безуспешно. Продавец на словах был готов вернуть деньги, но не торопился. Я открыла спор и случайно его закрыла...Итог: денег нет и продавец возвращает товар себе обратно. Алиэкспресс уже не тот(((
It came from Russia in three days. The goods are quality, corresponds to the description and picture on the site.
The parcel arrived on time. Everything is perfectly packed. The instruction is very well exhausted. All in pictures. I was going to the complex as a Lego for adults. Everything is quality and beautiful! I liked very much that the complex can be reduced if you want to. Bought for kittens, because. We have a new litter. Now the kids are already happy to study it. Thank you so much! Price-quality is excellent!!!
The complex came in 10 days in the Nizhny Novgorod region, ordered in gray, but the store said that in gray color will have to wait a few days, and offered in beige color. Woolen very much like the complex and with the tunnel plays. Thank you for the complex, going on the instructions very quickly. Ordered 11.11. With coupons and discount from the seller went 4.150 ₽
Super House
Cool House, now it will be where to live the kitten.
Excellent very large complex. It is collected easily, cats are satisfied)
Our cats are happy! Fire on sale is profitable, the store did not send for a long time, it was not in stock, and then Mega quickly came!!! We order the second time from this seller! I recommend always get in touch!