SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришло вовремя, с продавцом не общалась, кошке нравится.
It's smaller than expected, shipping takes a little longer than a month, yet it's very pretty and I'm satisfied with my purchase.
So happy with the store. I never got items from Ali so fast
It came quickly. Cool thing, but the cat is not particularly interested in it, and after a day the feather has torn off ~ (he is very active, it's not against the goods).
Sweet.
very nice. my cat loved it
My cat loved the only thing was that I didn't hard anything the Pen tore her apart jajaj but well I arrived fast recommended
llego rápido a mexico buen producto
Feathers were torn off at the first minute
I liked the toy. The feather will not last long, the kitten actively gnawes it.
Excellent product, very good quality, fast shipping and very well packed for product protection. Excellent value for money. I received it in a short time and in excellent condition. Don't hesitate to buy it. They won't regret it. Seller and products 100% recommended.
Have the get money back.
материал мячика лёгкий. самое то для кошачьих игр. в Минск пришло достаточно быстро. недели за 3)
Классная игрушка, дошла до Киеве на укрпочту за месяц. Кот оценил, нравится играть. Перья наверное страусиные, очень нежные на ощупь. Мяч сам легкий, не особо катиться.
A good toy for a cat, fully corresponds to the description.
Igual a la descripción. Muy bonito. Gracias vendedor y AliExpress.