SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The drinking bowl came intact, packed very well (hard box + pupyrka)
I'll start with what they ordered with illumination and a toy... but it came without illumination and without a toy... Wrote to the store what he asked formally to re-order on the link (which he attached in the message) it cost a penny! And said he 'd send me a light-up pump and a toy... For which many thanks to the seller!!! Because in a short time came the parcel with a toy and a pump with illumination!!!))) and once again human thanks to the seller for the decency and honesty of of. My murring children really like both a drinker and a toy!)) of course I recommend both a shop and a seller!
Cat likes, the fountain is absolutely silent. As soon as set-cat 10 minutes played. Glows very bright
Incredibly quiet I'm working well being just children interest looks four key
Está bien pero es una pena que no tenga interruptor.Para apagarlo hay que desenchufarlo. Y tampoco viene con enchufe, solo con cable de USB.
The store slightly delayed sending the order, but always was in touch, the messages replied in time. The drinking bowl came whole, packed well, everything is in the kit and a gift too.)))
Cats are delighted! For the toy special thanks, it was unexpected and Pleasant)
Everything is super) it came in a record fast time, which is very nice! KOTI was approved, and so am I)
Perfect, fits the description. Square socket with toy and 2 filters, everything is complete and works very well. Fast delivery.
От заказа до получения прошло несколько дней. Получила в постомате рядом с домом. Упаковано аккуратно, все в комплекте. Собрала быстро, уже работает. Кошки оценили::и попили, и поиграли, и Дзен поймали)). Все отлично!
Thank you very much for the fast delivery! Everything is fine! Cat sends thank you very much
It's okay. Plastic spout and pallet are different, but normal. Filters put. Everything works, the cat immediately approached and drank-he does not respect the water in bowls, only a faucet and a watering can for flowers. I do not like the backlight, it's a pity that this store did not have an option without it. Delivery was fast. With the toy, too, already played. Thank you.
Thank you, the SEALs really liked it.
The drinking fountain came dusty and dirty. There was garbage and hair in the package.
Пришло очень быстро. Все работает
Delivery is quite fast, everything works. But packing... The filters are just in the bowl, and all the details are dirty, as if they were lying somewhere on the floor for a long time. It didn't even work out.
Только птичка прила почему-то в другом заказе.
Cat in delight
I'm happy with my purchase. Perfectly performs all its functions. If the water is quiet enough, it is not heard at night, if the water begins to spank. The only thing, do not repeat my mistake, do not put a toy with feathers in the fountain, my dads turned it into a rush of gambling. The drinking bowl performs its functions at all 100%. Works continuously for a month.