SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good harness, but, for size L is small, ordered before, too, size L and a harness more. This one, I'm afraid, won't fit into the head of a bulldog.
Too small doesn't fit my dog, it's very nice but not opening it doesn't fit through his head
Very fast delivery, the quality is fine. I advise everyone
awesome store. thank you made me very happy love it dog loved it and reasonable for the price happy to work with you again and again. thanks best of luck
Excellent quality
Es demasiado pequeño… no podré usarlo
It's perfect!
The xl is too small for a westie
Excellent. Thancs
A little small.
Suspenders exactly like the zdjeciu, for my dog L, SUPER!!@
10 éves Shi-chu can kutyára éppen jó. The csak úgy, hogy teljesen ki of engedve a csatos rész.
Slightly less than ordered before
Perfect for a 3,5kg Yorkshire
All great thanks
On the toychika 3 kg ordered m on the neck is great, I will suture, if you take S, well, or hurt, and so all is well, of, of but still thanks to the store. No photo attached
I got here fast, it looks good stuff. I recommend you measure the dog's neck and chest before you buy it. Mine was exact.
Ordered on Mar. 8, 2021- Came to Canada on Mar. 18, 2021. In just 10 days!! The material seems well made and the design is exactly like in the picture. Our dog is a 2 months old mixed Yorkie and it doesn’t fit on her FOR NOW as I bought the Medium size. Will definitely use it when she’s a little bit bigger. For this price, it is very solid and worth the money :)
The quality is good, it sits perfectly, there is a stock and there and here.
It's very cool! Good material, quick order! I'll buy again
Everything came quickly, the harness is qualitatively sewn, fit in size, took the size of the table. But, somehow missed that she dressed over her head, maybe there was no such information, it does not matter, it's not convenient (with the store did not communicate
красивая на Сиба ину 6 месяцев мола
After reviews feel free to our group on FB Ali Express Best Links
looks very small, not sure if any animal's head will fit in the opening.
I'm wrong in the size I asked but it still fits small
Perfect
Very nice same as the picture
Size L French bulldog did not fit, I think and XL also will not work (((
He's doing small but overall all right
bella
The helmet is Duge klasna, lock the smilo, on Jack Russell 6 city walking Super, the trochi is free to handle everything. Recommend
I liked the helmet. Corresponds to the description. done neatly.
Брала М - размер не подошёл. Хотя по см все сходилось. Но шлейка оказалась мала - та часть что вдоль груди идёт слишком короткая. Так что либо дарить кому-то, либо выкидывать
Very quickly came! In Ukraine for Ukr Posht. Quality is excellent!!!!! I'm very happy! On York, 5 kg is ideal (m) there are reflectors. Today after the rain, I thought I would have to wash and it turned out that the fabric does not absorb just a damp cloth rubbed and ready! Best goods! And the dog liked it)
El arnés llegó muy rápido. Es igual como se le describe. Sin embargo creo que a mi perro no le acomoda lo suficiente.
My dog is a 9 kg boston terrier and I took the M, it was small and I took the L. It still fits quite fair and it doesn't fit well to the chest but the arnes in whether it's cute.
7.5 kg i took size L. Perfect fit and good material quality!
Excellent harness, firm and good material! I'll buy more at the store again
Buena calidad, pero demasiado grande. No voy a poder utilizarlo
The size was too small
Complies with the description.
Great harness. The store quickly sent the goods. Jack Russell (4.300) 6 months took the size M, there is still a stock.
Thank you, fast delivery Thank you, it's the third I order, I took wide for a cockalier of 20 lbs
Amazing quality
Very, very small.
Excellent quality store was very helpful but I received wrong print harness
Price contrast what I will
La tallas S es muy pero muy pequeña
Super beautiful Precise Measurement
Demasiado pequeño