SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
poor quality
Good product as in the picture thank you
It's just like the picture besides it's also bringing a little limp
I arrive very fast the order and it is just as you see it
The limp is a little bad in the picture looks wider but it's okay it's very nice and comfortable for me 2 kilos bitch looks fair but she likes it
Purchased for the puppy York 3,5 months 1,4 kg size m. I think we'll use it when it grows up! Washed completely in a washing machine, everything is fine!
My dog is very pleased))
It's a little softer than I thought. Has arrived in 15 days
I'm buying a third bed, the cats are happy. Delivery is very fast. Recommend.
We got a crib for the puppy, the goods came quickly. Our baby liked it. Thank you.
Nice house. Took that Terrier, three months, two kg, will go and grow. Thank you store.
Très bien
hermoso
It's very nice I recommend taking the big one even if it's the small puppy doesn't fit much.
Very happy, I arrive very fast thank you
So lovely
It's come super fast. Very nice just like in the picture. I'm sure my little bitch is gonna love it. Comes with a heart stuffed
Without words ...... FAVOLOSAAAAAA
Nice bed, but my 4 kg dog complained Small, but it was my mistake not to read the description.
Very cute and cocoon!!
Lovely bed
The House is good, the quality is good, the color is brown, came quickly, received at the Mail)) for York, 1300 took the size M, it was possible to take and L, but this house is satisfied)) store recommend))
The bed came pretty fast to my cogin loved it especially the heart-shaped cogin. En for small dogs or large dog cats it stays very small
Very nice, I recommend.
Nice house! Zhilets is very pleased
The house is wonderful. The product corresponds to the description of the high quality of the goods. Thank you for fast delivery and quality goods. Success and prosperity in business.
Fast shipping and good value
Good product, it's come very fast. Happy!
Find the basket a little slap but it is okay
Very happy, but for dog toy, mine is 2.5kg
A Good House, the size is what you need) the bottom of the house is very thin, which is a minus, since my dog loves to dig) thanks a lot