SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is cool. Comfortable to wear. On top does not get wet, inside the bike. Moderately warm. On the pug 12 kg 3 XXX is a bit too big in length, but we turn it in the middle. In general, I'm happy. with a flash shines. Came quickly enough to Ukraine
Заказала 25.11.21 получила 14.12.21. Для собаки породы Уиппет заказала размер XXL. На её параметры шея 30/грудь 56/ длина туловища 40 впритык в груди. Куртка модная и красивая. Рекомендую.
Delivery took 1 month and 1 day exactly) but it was worth it. With a size like guessed. It looks just unreal. I did not even think that on Alika you can order such a good product! Now my boyfriend is the most fashionable on Raena. The dimensional grid of the store corresponds! Still waiting for one jacket from him) I highly recommend! True, this is more for the autumn
Perfect! I chose XXXL and size is good! Me and my dog like it! Good quality and fast shipping.
For shipment czekałam only 2,5 week I fell in love with this jacket, is prześliczna❤ Size M perfectly lies on Yorku 3,700G
Excellent jacket, on King charzl spaniel (6-6,5 kg) took XL, everything came up, I highly recommend!!!
Chic performance Jack Russell on the back 45 cm. Took XL and did not lose us 4 years many thanks. The most fashionable dog in the area came a month before DPD
My medium-sized dog wears a 4x. This will keep your dog warm in cold weather. I live in a warmer climate and it doesn’t snow but it gets a little colder sometimes. Also, I see this being used when it rains even though it isn’t quite a rain coat. Just enough coverage for quick potty walks during any rain. (We hardly get much rain, here.) The inside is fleece and feels well made. The jacket will close with a long strip of Velcro down his chest. All the openings of the jacket have the things to cinch them closed for a more fitted feel or to close up any large draft holes. In partial sunlight, you can see the subtleties in the color of the reflections. I love that it is grey on normal light but in direct light, it reflects light brightly. I used camera flash to demonstrate in my pictures.
Jackets are good, the quality is excellent. Lining fleece, Velcro closure on the stomach. The size seems to match. M took to the growth of York on the back of 30 cm approximately. Tightening behind and on the legs.
Very cool. Velcro. I will put the buttons, as the Velcro will not last long. The jacket is super.
My dog is about. gr. 58 cm. And the jacket is 58 cm in fact. Although the size table is 61 cm. On the r-r XXL. The length of the back corresponds to the declared. She sat in a dense. The jacket is good. Advise.
Плащ симпатичный, удобно застёгивается. Но думала, что он будет более отражающим. Красиво светится только когда фотографируешь со вспышкой
Very vast shipping. great quality. size was perfect Very happy, will order again!!!
Shipping fast. Quality fire! !! Slightly thinner than I expected but not blown material and very soft. The insulation is good. Very satisfied with the quality!!!!
The jacket is cool, the dog has a size in the Withers 26, the size S we really approached! The jacket does not fetter movement, does not get wet! Recommend!!!
Perfect, very good quality. For a 25Kg shar pei I bought a 4XL, it suits you! I 'd recommend one more size.
Perfect fit for my 4 months old Frenchie puppies ! Excellent quality too
Доставка мега быстрая! Доставили за 10 дней в г. Саратов. Брала xxl для своего мальчика, порода такса, в самый раз!!! Качество супер! Большое спасибо! Продавца рекомендую!!!