SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product conforms to the description, but the size is limited for large dogs type Shepherd yougoslave or saint Bernard.
Works like in the description. Don't lie to yourself that the dog doesn't hurt. It hurt, checked on itself, when making a sound in the form of a Lai or a fish beats a current. Even the minimum power beats hard. If the dog gets scared and starts whining with pain, the impulses will continue and beat the current. You can not leave without viewing. But the effect. A couple of sessions with a call check on the door and the dog is afraid to bark. But I do not like this way, the product works but I do not recommend using it.
Super produit
Came not working
Works perfectly
Came yes quickly, there was a zero did not even turn on, then earned a little charge but it is necessary to charge to the end, then I will add a review
Received quite quickly to see for use in a few days
Good
Let's ber how it works
Very satisfied for the moment
Delivery fast, and product exactly as the description
Works well, I recommend.
The stores have great communication, the product has arrived in perfect condition, it works great. Any recommendation for both the seller and the product.
Very fast delivery!
Good as always second k I ask
Très bien
dommage pas notice en français plus à essayer
super
My dog does not bark less thanks to this collar
I don't understand its functioning and I think it doesn't work.
muito bom gostei!
worked as directed. however I didn't like how my dog was scared to bark again after using it
I made a new order for a friend because very satisfied with the product
perfect delivery
I'm still trying to get a ditch to stop barking
a ok
Disappointed we dare not put it on the 2 dogs s Concern for electricity the person has abandoned to put them
Fast super store ok necklace as on the picture nickel
The package did not arrive for problems with the shipping company and they returned the full amount to me. They are serious.
Order recieved in good condition. Works fine. Thanks to the store
The necklace anti bark it works very very well I ordered several for my customers. They're all satisfied. I highly recommend.
Does not work
Ok
Does not work
Bad Color received
It's Good for stop barking for small dogs and it's safe i know it and i try it in my body after do it in my Pet so for me it's safe and working well thank u store
To test on the other hand I can not adjust the intensity nothing shows I still have to look at it
Solved my problem, very good
Good necklaces and good prices
Three good
We ordered the delivery in August. The order was sent but only this week I received the package! October! When Adam found the package on the road in another settlement and the person made sure to look for me and bring the package to me.
Arrived in good condition and quickly
fonctionne très bien