SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer

9 aug 2022

Verified Purchase

I know it's a long way from China, but it should not take 1,5 month from China to Norway!

L***a

I put the store perfectly. The goods were sent quickly and the store kept in touch. But I did not receive the order. (Seller's guilt is not. All Russian mail. Consolidated order from three stores lay with them, on my questions, that by the tracking number the goods are with them. Ignor full. Wait for notification. And the last nail in their coffin. Report that failed delivery took place on Sunday. You don't work on the day off. C .. and brought notice after the parcel returned to the seller. Ali returned the money, but I still wanted to get an order. Coupons have been spent, the price of the goods is already higher. Sorry for its time and nerves. i hate Russian mail!!!!

7***r

Very good

A***a

That's an awesome helmet. Delivery is super fast. To Moscow less than 3 weeks. The dog is convenient in it. In the walk did not test because they bought for transportation in the car, and on the street the collar.

R***r

8 aug 2022

Puiku

P***r

Very good quality, despite the S stick large

R***n

XL is not big

G***a

Thank you

M***a

7 aug 2022

Everything is well stitched, the dog is just.

N***a

Отличная шлейка, покупаю второй раз, служит очень долго первая ещё не порвалась за 2 года

I***v

Excellent!!!

F***e

The quality surprised well, the latch with 2 locks, the fabric is dense, oooochen pleasantly surprised, I recommend

A***v

6 aug 2022

Super. The store is good. Everything is tight, it works fine. LaBr is also happy with 10 of 10 balls

K***a

Отличная шлейка. На фр. бульдожку (10 кг) размер М подошёл идеально.

A***c

Very cool vests! Super quality thing! My dogs really turned out to be bigger (the size itself was wrong).

5 aug 2022

Product very good. Shipping fast, but tracking number provided never worked, so product arrived before it showed as shipped in tracking.

S***y

super

O***o

The harness corresponds to the description. Size L approached for an adult Labrador. The parcel arrived in 14 days.

A***u

excellent fit for 25kg half breed belgian shepherd. it has security click lock

доставка быстрая. берём вторую , только другого размера. качество на высоте. рекомендую продавца и товар.

4 aug 2022

заказываю 2й раз , все отлично.

A***o

Ótimo produto!

E***a

I order for the third time, since the volunteer in the shelter of the helmet is needed constantly, everything is fine, the quality is good. Reached exactly 2 weeks to Moscow! I recommend to everyone

Thank you very much.

U***a

3 aug 2022

Delivery is fast, took on a husky puppy, the size of M is slightly too big, but you can not also walk while we get used to it and wait for walks. I ordered this for a larger size, for growth)

I approached the size, bought a size L for myself, thanks to the store. Belts are strong, the fastening is reliable.

Excellent harness, I order a second from this store. Quality is like, came quite quickly, weeks for two, two and a half. Seller exactly recommend

Quality harness, but in the photo the belts seem wider

P***b

Corset Super

M***O

Very good and arrived super fast.

T***o

Very decent quality, soft material, well stitched, godalom pug came up perfectly.

A good helmet, came up perfectly!! I ordered in size L), the material is durable, the fasteners are good, in general, everything suits me With the store did not communicate Ordered 13.01 came 1.02

A***n

Well reçu

Very nice, I love it

Good quality, the size approached.

V***r

Excellent collar, corresponds to all 100%. I advise the price and quality is excellent! Very fast delivery to Moscow

2 aug 2022

It's OK.

Got it right as advertised

D***e

Very fast shipped and supplied

My son is a 9.6kg Maltipoo male. We ordered size M, it was a little bit big but we will use it on clothes, so we are very satisfied. thanks.

J***t

fitts very well. good quality. nice product.thank you store.

3***r

13дней качество на высоте Собакин рад

We buy this train already 3 times, the price is quality on the bull terrier standard size L.

I***o

Labrador is large. Approached. I take the second time.

C***d

1 aug 2022

Good heavy duty harness fabric very happy

B***t

Egy mérettel kisebb kellett volna, egyébként minőségileg jó a termék.

M***g

Good loops, good fastecks (L size fastecks with blocking), sobaken I strongly pull but fastecks hold... Quality norms

C***o

Fast delivery, bought for 500R with a tail. The belt as in the pictures, the size approached. The mounts seem strong, already went twice for a walk. Movement does not fetter, does not squeeze anywhere. Have stock to adjust the size. In general, simple, but good harness. It's worth your money.

All compatible :) Very fast delivery in 2 weeks! :)

Size (cm)	S	M	L	XL
Neck	40-48	45-54	54-67	60-70
Chest	45-51	52-60	63-77	72-91

5 Csillag (57)	90.5%
4 Csillag (2)	3.2%
3 Csillag (4)	6.3%
2 Csillag (0)	0%
1 Csillag (0)	0%

Dog Nylon Harness