SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, goods as in the photo. Came in 3 weeks
Cool shoes. The dog walks in them but not yet sure. I did not communicate with the store. The goods came faster than expected.
Very cute, but yet did not measure the appearance of small, probably you need to take on a larger size, another store has the same sizes larger. If I was wrong, then this is my mistake, to the seller 5
держатся отлично)
Mini York is great
Good sneakers, I order not the first time, came in 3 weeks
Broken clasp
Good boots, only need insoles, sole without fur.
Charming shoes, for Spitz 3.5 kg slightly small. Sole without insulation. Matches Photo
товар пришёл быстро. Продавца рекомендую.
This is already 4 or 5 version of boots)) I hope it will be convenient. The main thing is that they are soft and the dog will be comfortable to walk and if they sleep on the street, it will be convenient to dress them immediately, which in practice is very very very Of the minuses, on the sole itself there is no insulation (you can see in the photo) you need to come up with some kind of a rack
Cool shoes. Come quickly. Everything came up. I recommend the store to everyone. My dog is happy.
Came all in time, all as in the picture. My dog 1,8 kg size Super sat. Advise
In Volgograd came for two weeks. I write not the first time, good, enough for the season.
Excellent shoes, soft, on the foot to hold, fit perfectly.
I always order the number two for my dog this time they like malomerki did not fit the store returned the money thanks for decency.
Посылку получила, заказом довольна. Спасибо.Продавца рекомендую.
Dokladnietakie chcialam
The store sent immediately, it came quickly, correspond to the dimensional grid. I take not the first time, the dog wears well
The size approached, the quality is not bad. Came very fast, thank you