SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is great and the device is excellent and works in a great way. The delivery was fast in less than fifteen days The machine works with vibrating and heating and contains more than one vibration point of about seven or nine In general for those who love massage in a vibration way, the device is wonderful Those who love massage in the way of massage in sikachu will not fit the device
Awesome pribluda!!! All working, vibration, heating (not so strong, for a long time did not unleash, maybe more can). On a computer chair is not very, but in the car just super, already drool.
Works well Fast Delivery
Great thing. Delivered quickly. The back is very satisfied.
Коврик для того, чтобы расслабиться. 3 скорости, несколько режимов работы. Не скажу, что громкий, как пишут. Конечно с массажем не сравнить, но что хотеть за эти деньги. Доставка в Питер 15 дней.
Excellent massager, many speeds, the most powerful mode very much vibrates)))
Vibro litter, delivery relatively fast from Russia. Works. Time will show reliability.
Buy successful. The instruction is completely in English without describing the buttons. The material is good, not thin. How will it last, whether it will crack-let's see. You can massage by programs or include zones separately. Heating has not been used yet. There are rubber bands on the back to clip on the car seat.
Massager good, prominates muscles well, 3 levels of massage: weak, medium and strong, 5 kinds of massage, changes in turn itself, there is a warm up there is a button of separate inclusion of one desired zone, easy, convenient
More vibrates than massages. Great thing. Easy to understand. Recommend
Everything works as it should. Only heating is weak. You can take it.
Everything works. delivery is fast. In general, while satisfied.
Feeling rather good, it is better to really push it on a sofa large enough for it to be comfortable ~ received in plasticized packaging, correct
The goods came quickly, packed perfectly! I took my mother, she is very pleased! Everything works fine! Seller recommend!
Everything as in the description, works properly. I bought it as a gift. Thanks to the store for the quality goods
Not bad. it's not a massage of course it's a vibro but a powerful vibro is relaxing. not the skin but looks decent. You can lie on it.
Received faster arrival time . Checked everything works fine.
I order the second one. All like) Seller sociable)
Order received unexpectedly quickly. So far, everything works. For such a price is super.
Very well received quickly and immediately tested small problem of instructions that does not give the information of use of this model but we understand easily thanks to the remote control thank you