SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
OK
good product but my cat is not playing with it. delivery came veryyyyyyyy late.
Very funny toy for cat
The fish is great! Came charged, the cat really liked it!
Really cute toy, cat is a bit scared of it but it’s cute
Very good price and works perfect, as advertised.
Is amazing. My cats liked it very much, the quality of the toy is good and the one of the accessories too, the only problem I see is that the battery does not last too long, but hey, that's what the charger is for.
I loved it, my cat is very happy playing with the
The toy is good, the dog likes it very much, it is a pity that I ate it very quickly. And the mechanism ceased to function. If the mechanism was protected with silicone, it would probably live longer. And so, 3 days.
Good quality excellent product
Fish Fire, the cat is very happy, better
The pole came to a flopper of shvidko. Product of the inventory. Our Katska Duzhe is hassled
The fish is of good quality, but alas, the cat did not play with it lying in the corner, there is no smell of weed to which they react, there is no smell of fish.
My cats play with it every day. So as far as I'm concerned, highly recommended!