SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good and strong, prominates perfectly, thank you!
I came in 20 days, it seemed quickly. Changed the delivery address closer to the house, five to the cash register. Free. The box has an angle to remember, but the pillow is intact. The speed of rotation at high speed seems too slow. It's a pity that without an battery. Three speeds and a subset-probably heats, it's not clear yet. There is a cord for the car and for the house in 1,5 m long. Quality is not bad for 1200 plus discount 180 R. Threads do not stick out, the smell of naphthalene is present. We'll test. Thank you store.
При включении загорается лампочка и вражаются массажеры. Работает от 220 вольт. Шум тихий, две кнопки, включил (выключил) и кнопка скорости. Массаж мягкий, т
Delivery to Saratov 5 days from the moment of order. I order the second time. Like the first time I took the nearest five at the cash desk. The box itself is again crumpled, but the device is OK.
Unfortunately came with a broken ball, the massager itself works. Opened dispute, returned half cost, for this thank you
I turned it on a couple of times. While everything works fine. Legs massage nice. Strongly load is not worth it, immediately the leak is felt. The main thing is that it did not break in a week)
It works very well, it gives Nice massages I think it has three intensities, I have to try it more but this
Товар очень хорош, если уж понравился моей маме, значит надо брать, ей очень трудно угодить, а ей 82 года!!! С продавцом не общался не нужно, товар пришёл очень быстро, ещё буду брать.
посылка пришла быстро, в почтамат 5. с продавцом не общался, посылка в процессе доставки повредилась, но не значительно, остался осадок от повреждения, т.к. покупался в подарок этот массажёр.
Looks OK! Delivered too quickly if you come from the date as sent. Bought on sales 11.11. Due to the delay in connection with the sale long processed. In general, I will use and if I complement. As long as recommend!
Very good
Received. Checked. Everything works.
Met expectations
Perfect, shipping very fast and the product I love!
Envio en menos de 5 dias ( envio desde España), el paquete ha llegado sin ningun rasguño y perfecto, el motivo de la compra, per por carga postural en la espalda, solo lo he usado aprox. 1 hora y me aliviado mucho la zona lumbar. el funcionamiento es sencillo tiene un boton d encendido y uno d velociades, no funciona con pilas siempre conectado o bien en electricidad o en 12V dl coche ( yo este ultimo modo no lo he probado). la calidad del producto muy buena y mas con el precio ( adjunto fotos).
Very good goods. Heats. The massage is very strong. The quality is very high. The store is very good, quickly sent the goods. The seller sent the goods from a warehouse in Russia. I received the goods for 10 days in RB. Excellent product and seller. Recommend Very good product. Greet. The massage is very strong. The quality is very high. The seller is very good, quickly shipped the item. The seller sent the goods from a warehouse in Russia. I received the item for 10 days in Belarus. Great item and seller. I recommend it.
С продавцом не общалась, отправка была из России, доставил курьер, очень быстро, буквально за неделю) массажёр работает, есть три скорости, можно менять направление, внешне очень достойно выглядит, 8 шариков намного лучше, чем в том, что у меня (там 4). Этот брала в подарок, однозначно себе такой тоже возьму) в комплекте также для машины адаптер. Пока писала отзыв попробовала массаж, мне понравилось, рекомендую)
Duge schvidko denied in Kiev! Dnev 4-5. All right. The salesman will give you podarunok poclav. Priemno. I'm pre-war.
It came quickly, it works, powerful enough, but sometimes there are foreign sounds. Let's see how long it lasts.
The order was issued on December 12, came to punk issue on December 17 to Chelyabinsk region in 5 post! Everything is whole, working! Mechanism took White, rollers of 3 PCs.