SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order from this store a second time. The patches came in exactly a week. The first time in general in 4 days came. These just turned out to be more than the first, but also not badly glued.
Patches are good, drove 2-3 weeks. Only I had to pick up not from the usual post office, but from the pharmacy a few kilometers, I saw a strange SMS from some number that my order is waiting for me. That's how the parcels are lost. When tracking it showed that the parcel is right at my address))
Патчи пришли очень быстро, буду пробовать в работе. Выглядит также как, если покупать в магазине
Ordered 30.10 received 15.11 all corresponds to the description, patches are not pile, flattens, stick well, the number is the same
We came very quickly. 1 week. All as it should
Супер патчи! Для наращивания ресниц подходит. Держатся хорошо. Спасибо продавцу. До Санкт-Петербурга за 8 дней. Классно. Рекомендую к заказу!
Excellent patches for your money. Came to Saratov less than a week in the Postamat X5, in Pyaterochka. It is easy to glue, after the procedure, the lower eyelid is not dry, as after usual paper patches, and nourished, as in the composition there is Aloe and Vitamin.
Ordered 11.11 put in mailbox 24.11. Everything is super. Thank you
The date of manufacture is normal, the patches are not dry and everything corresponds to the description. I recommend and will order here more
Очень красивая упаковка. Очень мягкие патчи, пропитана чем то приятным, запах нейтральный, не больно снимать и легко надевать. В одной пачке одна пара. Спасибо!
пришли быстро, дешевле чем у нас у поставщиков, советую.
замечательные патчи, не сохнут как цветные. советую
Patch and good wet what and should be. I will order more
In Surgut, the parcel came for a week, took in Pyaterochka
Great store. There were questions with delivery-but purely sides of our mail. Recommend at 100%!!!!
Fast delivery to Ukraine, corresponds to the description, super quality, no allergies, later I will attach a photo