SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the parcel in just a couple of days. Very cool garlands, definitely recommend to buy!
Fastest order. I chose delivery from Ukraine. The parcel for 3 days came to ukrmail. The Garland itself is not even white, but a little bluish. But still beautiful)
все отлично. доставка из Одессы УкрПочтой (если выбрать доставку Украина), супер! все соответствует. длина нити 3м если прямая. с продавцом не общалась
Очень классная гирлянда. Рекомендую)
Everything works, delivery of goods literally in 4 days. The order is satisfied)
It came quickly, everything is whole. Garland is very thin, the wire behind the curtain is almost invisible, beautiful :) about the reliability I do not know, I will hope that it will live longer.
Great Garland! Thanks to Chinese friends for what do for New Year better!!! When I opened it, I was upset that such a small, EO when I hung and on straight classssss!!!! Happy new year
Contrary to the joke about fake Chinese ëlock toys-these please!
Garland looks very thin, like strings. But in the dark it looks very impressive, including due to the fact that the wires are almost invisible. The light is soft. You need to prepare 3 finger batteries, if you order an option on batteries.
I bought batteries. Everything works. 3x2. We need to grow carefully. I ordered more multicolor. True from USB. Five days in a couple of days.
Гирлянда просто бомба, спасибо!! Работает все исправно, несколько режимов и на пульте (сразу берите круглую батарейку), и оч удобно подключать через usb. Упаковано надёжно, в Тульскую область посылка шла около месяца. Мы счастливы, надеюсь прослужит несколько лет
Pre-war purchase. Titles Duge thin darts, it's scary porvati Abo zlamati
Great garlands. Everything works. Pleasant warm light. It is convenient that there is a USB. It looks very easy on the window, does not weigh in contrast to other wires. The cat is delighted.
Excellent quality, polite store, fast delivery to Siberia, the product fully corresponds to the description, arrived without damage, I buy not the first time this seller, the store and the seller.
Very beautiful with her, but something the remote does not work. The battery was inserted. Maybe they haven't figured it out yet. Later I will write an additional review
Гирлянда супер, очень понравилась! доставка очень быстрая, всего 6 дней до Ивановской области.
My second order, came within 20 days (the first order came faster in 14 days). Everything is as always excellent! Works! Thank you to the store, I will still order!
Delivery within 9 days in Postamat. The product corresponds to the description. Colors of lights: blue, green, yellow, pink. Gun-bomb, photo attached. In the complete set there is a remote control without a battery (tablet, 2025), the buttons of which are not all functional. Be careful when unlocking, very thin in the area of the lights. In the off state looks like a new year's rain. I definitely recommend the store.
The goods as in the description. Beautiful garland, works clearly, really liked.