SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm barely testing them but they work on my iPhone 5SE smoothly, the material looks great and has the option to connect the usb and Lightning in any position. If necessary I make another assessment later.
Perfect I will buy more
Perfect, of the best cables I have ever bought, long and durable, recommended 100%
It works, it's okay. Glows on one side that is also good
Shipped immediately. The cable is excellent. Recommend. The store is the best in the world!) Thank you!
The wire is good, intact, charges. The goods have been well packed. There are no minuses. I did not communicate with the store.
It's been super, super fast in 4 days I had them at home
It came quickly and well packed. Everything works. Thank you
Arrived in good condition, super fast charging to iPhone, I will order more
Relatively durable cables, I order already 3 times. 1st served for a whole year. Maybe served more if it wasn't for little kids
All OK. 100% as described, it is the third one we buy.
I arrived in Oman after 30 days the product is very excellent I would recommend dealing with the store thanks to the seller for credibility
The product description is accurate and i arrive in excellent condition, i certainly recommend the store and your store as an excellent option to buy and i give you your deserved 5 stars for being so honest and reliable. Thankyou seller for your soon shipment and thank you AliExpress
работает.но доставка очень долгая.