SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice gadget. both dogs love it. now they can both pull on the ball and have fun. Plus, you can throw it very far.
I love it!
My third time I ordered this ball, my dog love it
Excellent product and service I arrive in 3 weeks to Jalisco Mexico.
The order went a little less than a month, the idea of such a ball is excellent, but after minutes 15 the dog began to tear off the film, it's a pity, I thought it
I don't use it but it's just like the photo, and I send it very fast
Excellent
Ball is very cool. Is smaller than a normal soccor ball. But still really good for a dog to chase.
Came to Moscow in 11 days. Looks good, full set, bought as a gift for the new year. Minus: strong smell of rubber
fijne speelbal voor de hond snel geleverd
Product excellent, fast delivery, store recommended
The ball is cool, I recommend for dogs slightly less than medium breeds. But my dobergirl still bit him :), and before this first thing "shaved" him, eating under zero every ribbon! But the ball is cool.
Went very long 70 days ball good advise store not the first my order
My dog is obsessed.. it’s the last thing he thinks of going to sleep and the first when he wakes up. He hasn’t destroyed it yet! He gives it the tick of approval.
Great product great quality .dog loved
Looks like it's a high quality the product, hopefully our dog can play with it for a long time! Recommend product and store!