SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| From United States |
10-20 Business days |
| From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Zulu
For your money top! Delivery 5 days brought home!
The keyboard came quickly everything works, thank you. Corresponds to the description.
Very cool clave and mouse!) let's see how it will be in work. I'll add it. Thanks to the store!)
Everything came quickly, a week before Lipetsk. In one parcel several goods. Both keyboard and mouse are packed well. Everything is in perfect condition. Keyboard lights, backlight can be cut off and adjust brightness and mode. Almost silent. The mouse is generally silent, it does not shine very bright, which is good when it remains on in the dark room for the night. It doesn't stop sleeping. Has a double-click button, the child is happy-in games it uses it as an autoclicker, if you hold it. Very good set. On not getting wet the keyboard has not yet been checked, I hope and will not need))))
клавиатура хорошая но мышка очень лёгкая в принципе пойдёт за свои деньги
Set of clave + mouse silent with coupon bought for 930 rubles. DPD delivery 6 days. Clave and mouse do not smell cheap plastic. The smell is normal "New Purchase". I bought the keyboard only because of the backlight of the buttons. In general, with its function copes, in the dark you can see well. You can adjust the brightness of the backlight with FN + PG up + or Fn + PG DN-buttons. There is a mode of smooth on/off illumination FN + * or you can turn off at all. All combinations using the Fn button are in a small instruction. The buttons are not noisy. Mouse silent (left and right button), large full-size. In a large hand it is convenient to hold. To the mouse there are no complaints, normal. But Clava got caught with a little marriage. Slightly bent, such injection of plastic. And on two buttons, casting is not a whole with holes. Water protection function will not work. The argument did not open. The result I recommend, how the office keyboard is perfect, about the game did not check.
Быстрая доставка курьером. Всё целое, всё работает. Для второго монитора пойдёт.
Keyboard less than I thought. The mouse does not clant works quietly. Still got to get used to it.
Заказ был сделан 30.11, отправлен 02.12, пришел в пятерочку 7.12 в Кировскую область. Сама клавиатура полностью рабочая, нажимается мягко, но не прям кайф. Минуса два - пластик легко запачкается и дно хрупкое. Клавиатура своих денег стоит.
Was sent very fast! Came very quickly! All is well! I liked everything! Thank you very much!
In Minsk a little more than 3 weeks. Packing without extra. Protection (without fire). However, everything works. The mouse is cool, but on the child's hand is too big, you need to get used to it, the connection is good, the keys are not loud, they do not fill. If that, then I'll add a review.
мне все понравилось ,мышка красиво светится и удобная в руке ,клава так же отличная
Arrived quickly, in the nearest spot. Everything works, I recommend the store.
Came exactly as stated. The box is slightly crumpled, but the keyboard is intact. Keyboard works fine
It came on time, day after day. The goods are excellent. The son is just delighted. Corresponds to the description. Shop recommend.
Delivery very quickly to the Yaroslavl region, was to come 25 came 21 Thank you, everything works, two backlight modes 1) just burning (2) gradual attenuation Packed was reliable Everyone is happy, thank you
Ordered 11.11. Shipping fast. 17.11 already received a Pyaterochka at the cash desk. Everything is super. Delivery and goods are completely satisfied.