SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful, thanks
The goods correspond to the description, qualitatively. Packed, quickly came.
Thank you, the parcel came quickly
I love going to order two more for my vertical garden for my business
шикарный папоротник
Well fit into the interior, fill the green zone slowly .. Size corresponds) looks like a real one, if you do not look at it)
silly advertising. nothing like the pictures. 80 cm is length with stem.
Looks exactly like the advertised product. It's Beautiful.
All as described, looks good
Way over priced for what they are....
I order not the first time and as always perfectly.
Pleased with this item very realistic fills a big space
Precioso, me ha encantado.
muy bonitas grandes y frondosas parecen reales, las he puesto en un lugar con otras plantas que si son naturales y dan el pego completamente . hay sin mas que entenderlas y darles forma. gran calidad
commande arrivée détériorée même si la livraison a été rapide
Three good
We order not the first time, satisfied with the goods, very good store and thank them for it