SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's not easy to guess the size, the dog is not standard, the harness is slippery and to fit it under the size of the dog, we need to knock. This is not a big problem. Shines well, bright, it's easy to put on.
Think more lightweight and comfortable to wear comfortable, which looks terrific day use saw but lights also sought and terrific anti failure wood and well writing them
Всё хорошо, но 1 батарейка не работает
Все ок
Dog is happy!
The thing is cool. I took the size M, so the dog butt, I would know-I would take more. After a couple of days, one of the luminous tapes refused to work. The second while holding on In the dark, the dog can be seen well-this was the purpose of buying
The harness is good. But alas, she was wrong with the size of a 9-month-old Spitz.
Шла долго 1,5 месяца, шлека хорошая мигает разные и режимами
S per Spitz 4 kg small. And so everything is OK)
XL is to small for our Labrador other wise looks ok.
It shines well, the kit includes batteries, but the helmet itself is made of soft braid, does not hold a fixation-made a couple of fastening stitches, can be used for a long-time
I ordered 4, they work fine, but 2 are small because they don't fit, long-haired dog doesn't look good
Well packaged, arrived quickly and it works. Thanks to the store.
Super! delivered in three weeks, I recommend the store
A little rigid for a shame chiwawa because it would be very practical
Lovely harness, lights work
Delivery very fast, attached batteries, light very well. Hard material and is fine. For 6 monthly Jack Russell Terrier good size M. Strong clasp well made.
The belt fit to York 4 kg without winter clothes. The harness was delivered for a long time. As it glows until tried.
Love it
There is no foreign smell. Recommend
Front part is not ajustable. So, as you can see, it puffs up on the chest :( The light is working.
On Collie-butt. But if you carefully remove the wool, it will come up. Quality of sewing and fasteners at altitude. Great stuff. I recommend it to everyone.
Beautiful harness. Per dog weight 5 kg, Size S only-only. Barely converging. It is better to take the size m.
The article is the same as the description. But I took it small
Товар хороший, но очень долго ждали доставку
Like the picture.
Mini size as for cat.
Little on York
Item as described.
Very hard, I'm afraid that our tramp will rub "armpits." And so, interesting burns. It is convenient that you can not include two at once. And of course, the problem is that long goes, but .....
Swieci like should. While the same material dog bad and hard
Much too small for a labrador
y
Took the size is not the same. But Super. I'll order more.
On spaniel came up perfectly chest 52, length 50 took L
Perfect. Arrived a little early. I took XL for a cross labrador husky
Посылка пришла быстро. К сожалению, нет возможности регулировки по размеру
thanks
Everything is fine. Works. York 9 months, 2,7 kg fit well. Delivery is very long. Ordered 2.10 came 26.11...
на чиха самый маленький велик. Штука хлипкая
Perfect for 2,2kg dwarf chihuahua, taken size XS. Received very quickly in 2-3weeks in Switzerland
Not very good quality and hard to put on the dog
It came quickly, the quality is not bad, I have been using similar LED collars for a long time, sewing and quality is the same. The helmet is small, on the Corgi L turned out to be butt, although the measurements should have remained stock. Because of this, only one side of the dog and belly is enough luminous bands, the second remains unlit. The stroke of the helmet, apparently, is deliberately left without lighting, so that the LED strip does not crumple when adjusting, so if the belt is indicated, say, at 40-50 cm then I recommend ordering 50-60, otherwise it will turn out how I have-only the left side is lit.
Not try the led light yet as only recieved today, 14/4/21 and arrived before deadline delivery. Good quality. Thank you
Exactly as shown and hyper-fast shipping,
I wish there was better measurements description as it was confusing for small dogs. I bought a M for my 7lb dog as I was unsure of the measurements. Just be aware if you make the harness smaller it loops around the LED lights. It works perfectly.
Hermoso chest more beautiful than EY imagined. Still not tested on my puppy, but has a apariencia great. After I will remove pictures. This bright, new batteries, straps are thick sujetam well to animal. And great. Well as. wanted him to walk in the woods of the beach noitinha and know where nothing. Loved!!! Compren!!
Exactly as advertised!
Conforme a la description, éclaire très bien et taille bien également
Absolutely thrilled by my purchase