SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How long does shipping take?

Shipping time varies by location. These are our estimates:

5-15 Business days

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

E***o

Verified Purchase

I liked it although small seems to be strong I will test on the site.

S***r

Arrived on time and well packages too! Quality of the product is really good! Will get it put up outside and hopefully it will work to my expectations! Seen from other peoples’ reviews that the leds are quite bright! So fingers crossed!

G***s

bien

F***s

Very good and I am happy

C***e

Nice, good lighting.

M***o

Super fast shipping. Received everything perfect

R***v

As described, quick delivery, works perfectly. Not sure about the correct pricing, because year ago I bought the same lamp at 13-14$ lower price and also this time I saw several cheaper offers, but it was too late - the order has been placed. However, great product, thanks!

Y***a

The complete set was full, it came well-thought. Deer lantern, shines brightly. Solar panel we always connected. From the remote control set to turn on mode when driving. Works properly. Very popular! Recommend! (For information: can operate autonomously, i.e. Charged from the network or from the solar panel, and went like with an ordinary manual fanatic! A couple of times so used, great!)

Vásárlói

I charged for a day, I don't know how much the charge will be enough, it is charged exclusively from a solar battery. There is no light at the dacha, I went to the bathhouse until the evening, the difference without light and with light is very large shines well. Fasteners, hinge in one plane vertically, solar battery vertically and rotation. As well as side up to 90 ° folding and swivel down up.