SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product meets all requirements, size 210, arrive well packed Happy with my purchase Recommend 100% store Thank you!
très belle pièce, arrivé en 4 semaines, très conformé au description, merci au vendeur
Packing very nice air bag sent with speed damage no deformed crush .. Shipping very fast product beautiful
Order received in good condition and delivery took about 2-3 week.
Good afternoon, the parcel was received. Delivery is fast. one ring is not glued and I expected that the fishing rods will be rigid as in the description but alas the fishing rods were soft
Took 1.8 meters by coupon for $0.03 well, for this money, do not complain for the child on the float will go. In the photo I show how to behave with a weight of 170g
For small fish should be good and from the boat will be normal
Arrived very fast, the product looks convenient and beautiful
For 650₽ excellent spinning and strongly gots, but the rings some peeled off after the third cast, but for such a price I'll take another one if it breaks
Take Sobi, the child of the city, sit down and swim on the karasikhang is suitable. The warehouse has a view of 0.49 m. For that, the shield of the brother came up at a rise in price to walk. Don't worry about it, you little carbonov croté woodiische behind that. Here all on the right is a small rosemary, easy to mix in the trunk of the car, Chi suitcase.
Arrived in 7 days very successful I recommend everyone
I bought the same super thing as the reality 2.70 sm 2.76 sm Super I have not tried more after I try my babysitter now
Thanks to the store the cane I love it now just need to try it but I think it will go luxury thanks again and Aside for sending it fast
Super.
This Telescopic Rock Fishing Rod for Spinning at rivers or big dams is JUST AMAZING! The package arrived in 5 days to Bulgaria and everything was untacked. The Fishing Rod is light but extremely strong and flexible! All the rings at the top are in place. For someone who enjoys fishing from time to time this Fishing Rod is the right choice for you! Thumbs up!
I got a fishing rod safe and sound. The length is exactly 3 meters as it bought. Excellent very light fishing rod.
So Got 2 of these rods 3meters long.1 of them got loose ring but not big problem fixed it with super glue.Tested it lifted up 1100 gram of weight.Can say quiet strong material.Delivery 10 days to England.Happy
Good product light and meet me in that I need, congratulations recommend to everyone.