SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As the picture, goodly recommend
Thank you! Very beautiful collar, good quality!
Рекомендую. Как на картинке. Доставка порадовала. Срок ставили 13-14 декабря, а по факту получили 3 декабря. Покупку сделали 11.11.
Beautiful collar
Super nice and fast shipping
Отличный ошейник, размер подошёл по описанию, рекомендую продавца
Parfait
Very long time delivered. Quality bad do not recommend. Some pebbles are badly glued.
Fast shipping and good material
Beautiful! Charm Me, recommended
Great, second buy and all great.
Very nice
Size S is a little large for an adult cat but i am very sattisfird with the product quality and aspect. Beautiful collar!
Very pretty and nice soft material
Good quality, product as in the pictures.
ok
Really really beautiful, shiny and quality
it looks like on the picture but its very thin, I don't know if it will hold my middle big dog
Advise
Very beautiful and well packed. Worth buying. Simple but very charming
It was perfect. It's just like in the picture
I really like this collar, pigtail and looks very much even. In the rain to wear not reckomenduyu, layers are flared, and so a wonderful thing... It's been 20 days.
Very beautiful. All the rhinestones are in place! Delivery to the door, very convenient.
York is awesome!!!! Very high quality and delivered to Omsk in 6 days!! 6 Karl
Product מהמםםםםםםם
Очень красивый ошейник! Супер! Моя собачка королева! Для вест хайленд уайт терьера размер подошел идеально. Мы в восторге! Продавцу спасибо. Оценка 5+
trop grand
Very fast delivery, confused the material of the collar itself, I do not know how strong and long-serving it will be, the stones sparkle qualitatively, looks chic. Thank you. Recommend. Sizes correspond.
The collar itself feels like craft foam. I am not sure what the material actually is but the jewels started peeling off as soon as I put it on my Great Dane.
this is so lovely, great sizing
Slightly smaller than expected, but really very beautifully finished
It looks really nice. I bought it from my three little dogs. I really liked it.
Genial
Feels good material, keeps shape, is like velvety Eva rubber
super
Super! Nice material! Thank you
He's arrived in a week!
Zamówiłam size L wysłali me S...
Soft, comfortable, shiny
Really nice delivery very fast
Très bien
Very very beautiful
All right fast shipping
Fast delivery and item is OK.
top
material no muy bueno
Pretty collar and good material. Unfortunately to Great for my whippet girls, despite gauging.
Very beautiful! And very quickly came! Super!
Fantástico
great solution