SHIPPING AND DELIVERY

We offer shipping to USA only. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

О***а

24 Jan 2022

Verified Purchase

The cat is happy. The mechanism works properly. The product corresponds to the description. The goods came quickly.

M***v

23 Jan 2022

Super Price, of course. I went incredibly long. Starts, runs, cat no matter)

L***e

Good

D***k

Judging by the size, it would be more likely to call the factory rat. And so it goes, the dog likes more

T***a

22 Jan 2022

Very fast shipping! The cat appreciated. Purchase is happy! Recommend!

A***v

One of the toys was with a broken wheel. Quality is so-so. Packing also not very.

The cat game does not play with the soap. Beers beer

A***n

Продавец молодец! Отправил цвет какой просили. Мышь резвая, едет далеко.

21 Jan 2022

K***z

The mouse is large, the whole rat, came as in the picture. Everything is in place! I did not communicate with the store. Went long before the KRG

5***r

20 Jan 2022

Excellent.

V***v

Good toy

D***a

Немного больше, чем мы думали. Мэйнкун в шоке. Огорчает чисто отсутсвие на месте передних лапок колесиков. Сильно тормозит этими штырьками. На ковре кататься тоже не будет. Чисто по ровной поверхности.

N***a

He sent. Quick, my cat liked it.

C***c

I have cats playing

A***o

Mouse of good quality but my cat unfortunately did not appreciate) Full Review look at my YouTube channel

M***a

The goods came in less than 3 weeks in the village of the Sakhalin region. The mouse is funny, it works, though the carpet almost does not go. There is no unpleasant smell. Tracked completely. Product and store recommend!)

I***v

19 Jan 2022

заводная коты. играют

Customer

I do not know, the parcel did not reach, the store returned the money, waited 2 months and nothing

O***a

18 Jan 2022

The factory is enough for a very small time

E***a

Кошки и собака в восторге, спасибо за быструю доставку!

Д***а

Fastest delivery thanks in just 10 days

R***r

The goods came broken, the money was returned.

E***n

17 Jan 2022

The mouse is not bad, but even its money is not worth it

4***r

Cat in shock, happy

Прикольная заводная мышка.

E***r

I'm very satisfied

V***r

16 Jan 2022

Cool Mouse) unfolds at all 360 degrees, and it happens at 180 when it breaks into the wall))

M***k

Super. Thank u. 5 ⭐⭐⭐⭐⭐ Recommended store.

The rat is cool, the tail turns when it runs, the cat likes

15 Jan 2022

Bear Super! Garna, yak in the photo, start on dovgo, I want to go to the corner of Chim on Kilimi! Kishka Pershe was afraid, ale pyznishe eed Vona like that! Big, big, big! And we have fun, and eat :) I recommend!!!

Wonderful, the product is satisfied with the cat

O***n

Fast delivery, corresponds to the description, looks good. True, the cat quickly lost interest in it, on the battery it would be more interesting.

Black Mouse came in. Works.

K***v

14 Jan 2022

Cool thing. The cat likes it, the mechanism works. Delivery quickly to St. Petersburg.

A***a

The mouse starts, runs, works. It doesn't sound. Cat like

L***l

This mouse is a little too big and scared to my cat. So my cat does not play with... Otherwise it's a nice play...

S***a

Very cool, the cat does not leave it)

I arrived on time and whole, the color is white, the carpets are bad (, but the cat is played so not established).

K***r

13 Jan 2022

дошла быстро спасибо

Defective, does not start.

I***i

12 Jan 2022

Good fast mice. My cat is satisfied. thank you!

E***L

The mouse runs fast, but not stable and brakes at any obstacle and easily flips. Well, as seen in the photo, the mouse received is very different from the declared sister))