SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The toy is cool.
This is my 2.buy . . . the first one is just gone :D Very popular toy for my MaineCoon !
its a bit loud, because of that the cats dont really play with it. They do follow it around the house.
cat loved it
It works perfectly and came pretty fast.
reliable store everything ok
Yer ball is much too hard. The cat will damage our inventory!
My cat love it. It is funny watching her play with it. Great toy.
Perfect! It's great and just as it puts in the description
Really good entertainment for my little cats
An inexhaustible source of entertainment for your cat or dog.
Cool
The toy is very cool everyone liked both cats and a dog
Even an adult cat plays!
The truth is, my cats got tired in two hours of the novelty and stopped paying attention to it. Much better a good laser to play with them.
Delivery to Germany about a month. Excellent Toy, the cat runs all over the apartment :)
The ball constantly rolls into hard-to-reach places under the sofa and the bed and gets stuck there. The cat does not play, but walks for it and follows the apartment. Upset with the purchase.
66 days before receiving in the RB, the cat was afraid, used to play already, you can take
I am amazed by how this relatively cheap product works perfectly. Really well-done. Wish there was the same ball but covered in silicone or rubber. Right now it's basic plastic and it's noisy when it hits the furniture or the wall. It's more fun for the cats though.
Long delivery more than 2 months by train through Russia according to the tracking information. But finally the ball is great and makes a lot of fun for the cat.
My kitty loves it.
Minden oké
Great toy, it works. The cat has not yet understood
Funny toy. The cat is delighted. It's all about description. Shipping is super fast. Thank you store. Recommend
Received quite quickly. My cat scared
Works Great but my cats don't like it ((
It came quickly, all as in the description :)
Thanks
Our cat finds the super
All right in ten days
pretty nice!
All right, it's come very fast and looks good quality!
Well, just what I expected. It keeps my cat entertained for a while and it is charged by USB 2.0, which was important to me.
Cat loves this, good toy.
Great, i think i am more pleased with it than my cats but still great purchase. Just maybe for younger more brave cats, doesn’t have to be charged too often
Perfect
n
The ball is cool. Sorry Cat did not appreciate
Cool toy, the cat is very interested. Rides on the floor and flashing with red light, riding quite chaotically, if the obstacle comes upon, then repels from it
As described no issues
Perfect
Arrived well packaged and matches the description. Recommend!
Good product
Very good game for the cat. 100% recommended
It works fine. The cat runs not after the ball, but from it.
Delivery to Wroclaw took 4 weeks. Maine coon observe it and sometimes helps it, if it stuck. Overall, it's ok to amuse your cat.
Great toy the cat is very interested.
Great toy for cat
as described. but not worth it. rolls randomly. much sound
Arrived fast and product is great