SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cats are happy with it. it is smaller then we thought but that doesn't matter.
Коту понравилось. Помимо мышки и шарика, что шли в комплекте, накидал туда других мелких игрушек, кот время от времени их оттуда вытаскивает.
Cats liked it.
igual a la descripción
The goods are consistent with the description. The "ancestors" of today's acquisition survived at least half a year of communication with a fairly massive cat.
Super! Kitty loves it and so do I! Fast shipping and accurate description
классная игрушка. кошке понравилось
As description
Cool toy for cats! The quality of the purchase is satisfied. Quick came. Thank you.
The store the order sent very quickly, the delivery is also fast, the goods correspond to the description, my fluffy toy really liked, the seller advise, satisfied!!!!
The walls are spring-loaded, I think, will keep the shape for a long time. Kotem liked it right away
Is already the 3 e… cat love it
perfect thank you
My cat does not listen and does not play with the
Thank you, everything okay. Very fast delivery :-O
Cat liked the toy
Looks exactly like the picture. Very happy with the quality and my order.
Small but my cat loves it
Good quality goods
Everything went well quickly. Cat interested store Thank you recommend
un poco endeble , los gatos se lo llevan arrastrando, pero les gusta. Esta está bien
Beautiful, my cats will adore
not great, not super bad
It came super fast shipping, the product is as described, one of my cats if you played with it, but like most cats, she's capricious and she's tired of him. But at least the little ball that comes inside if I use it. I highly recommend this store.
So-so. The spring (steel wire) in the lower section is slightly too big, the bottom is not even, twisted, slides strongly on the floor. The cat almost does not show interest.
My kittens loved him. The best thing is you can put other toys inside or prize snaks, so they 've played the day❤️
The parcel has been gone for almost a month. Everything is perfectly packed and in proper form. For some reason, the cat does not play yet. Although I showed her and the ball played with her, and the paw put in there. Thanks anyway. It's OK.
Viskas puiku.
Cool thing, the cat plays. Recommend!
It came very quickly, I like the cat
In Kiev it came in 15 days. Quality toy. The mouse and the ball inside are also quality. The mouse is very beautiful! But the cat instantly gets his paws out of the toy and loses interest. If the ball was slightly larger than the holes, the cat would roll inside, but could not get. When I throw something inside, the cat reacts-puts his paws in the holes and looks for a toy. Gets and loses interest. To the store Thank you for the quality and fast delivery!
As picture. Liked to cats.
It is not so big
Cat is glad)
The toy is small, mine really liked it. Seals are satisfied and I'm happy. Goods came quickly
Are satisfied
gatos contentos
The toy is just super. To store Thank you. I recommend it to everyone.
The cat played in the total amount of 1.5 hours, then lay down like a pillow for a couple of days, now it goes indifferently past-you will not lure anything. Delivered quickly.
My cat played some minutes, he has already lost the ball and the mouse because the holes is too big
.
As described. Fast shipment. My cat loves it. Thanks
For little kittens my already big does not play
cats love it, thank u!
The goods came without damage, everything is OK.
super small, not very strong and the 2 small toys it comes with are small so very easy for vats to get out of holes and then get bored. but cats love to play if i keep sticking toys into it
My artist is delighted with the toy! Very funny and shipping very fast.
Slightly crumpled, but not scary. the cat is played
very good!
Very quickly broken gone, weak material, cats find get very cute