SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is OK
Прекрасный товар, на собаке сидит отлично и не нигде не заживает, заказывала вместе с шлейкой у этого же продавца :) Продавца рекомендую
Nickel fits perfectly to the dog with the different settings, the double fasteners is very well especially the one located on the plexus of the dog which forces it to turn and avoids it pulling on the leash
Good quality, pull resistant and well sewn. The only one but that is, when I asked for it, I was wrong in color, and even though I immediately sent a note to the store to change it, he said it couldn't be
My dog looks great. It's a 30' 900 kgs labrador of weight and I asked for size XL. We had to tighten the harness a little, so if you got fat, you 'd still fit.
Fast shipping! Everything came up. Size table corresponds to validity
This moment fits quite well. The body of my capibara looks resistant and good grip I will put it to more test to know the quality
just like the photos and the measurement by kg of a dig is pretty accurate
Яг 3 месяца размер м пока велик на животе. Пришло за1 неделю качество на5 из5. Продовца рекомендую!
I ordered the XL, it was fair. Gives him a chance to get fat.
My second order for this harness. It’s a absolutely beautiful and of very good quality. Color is bright and reflective lining is well made as well.
Very cool helmet! Sewn well, very strong. Belts are adjustable in length, which is very convenient. On my dog, Metis Alabama 40 kg, well approached the size of XL.
Muy buena calidad, mi cachorro es un cruzadito de 3 1/2 meses, con las correas ajustables le queda perfecto, y cuando crezca solo debo aflojar el arnés y le seguirá quedando bien. Es un arnés muy fuerte y muy bien confeccionado. Producto excelente. Producto 100% recomendado!!!
Went for a long time, more than two months, but it's worth it. The color and size of the one that ordered (for a shepherd 37 kg Took XL, until adjustment, she would have climbed on the horse to me it seems) The fastening for the carabiner is strong (here they wrote plastic, but as for me it's metal, just light) the seams are excellent, in the walk the helmet is already tested-tested The handle is just under my height (170 cm)-you keep the dog in a natural position. Also the price is funny! Highly recommend!
брали чёрную шлейку. смотрится шикарно. питомцу удобно. спасибо большое
Super, size approached, quality norms, delivery fast
It's perfect.✨Size L and my bitch is 19kg. It's very good harness. He arrived on time and very happy.
Amazing very happy with the product very good, it shines too much so that super good, and I'm very early
My dog is big, it's 64 cm chest. It looks pretty good on him and the breast gives for bigger dogs. The shipment was fast.
Very durable material! this is my second purchase