SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

2***r

14 aug 2022

Verified Purchase

Very pretty as the photo

L***l

Thank you very much for the carpet! I'm happy! Very soft, warm. The store asked to send live photos to clarify the color-all sent, very quickly. I ordered the largest size 160*230, with a discount of 3400. Delivery fast to the nearest Pyaterochka, Mo reached about 2.5 weeks

R***n

12 aug 2022

It's a wonder. Warm, soft and cozy.

S***r

Order received. COLOR OK. Same as the picture. He arrived earlier than expected. Very packed, very marked the doubleces. I'll wait a few days to see if they disappear and leave in additional comments.

I***a

The carpet is cool. Better than expected. Soft, plush. Rubberized base. Let's see how it will be with time, but now I'm happy. Recommend.

M***o

Perfect, just like in the picture. A little wrinkled, but it goes when you stretch it on the ground. I put weight on it for a while and the wrinkles go away.

V***o

11 aug 2022

Came a month before NSC. Long stayed on the border (which is logical at 11.11). The bends were removed in 2 days (the child facilitated and splashed from the pullivisator). Took the carpet for trail. reasons: 1. For games of the child on the floor in cold time. 2. so that he strove his son's axe. 3. the robot vacuum cleaner efficiently removed debris (with long-lasting experience not from the best) 4. easy to clean from dirt (parents of small children will understand) 6. took up little space when folded.

I***s

It came to Me very quickly. It's very good.

Customer

Very soft, good quality. The only bad thing that comes too packed and takes days when it's flat. I 've received it in a few days

В***а

10 aug 2022

Order came. The mat is cute, soft. But I have to lie down. Then it'll be fine. Recommend. But the delivery is a whole month. I do not recommend orders to do before the new year, the movement of parcels is bad. But it's not the store's fault.

K***k

9 aug 2022

For price, delivery and quality, there are no pritenses But the color is different from the photo. I 've got black animals sticking well from the cat.

I received an order, a carpet, everything is sewn perfectly, neatly, no where, or what does not stick out. I ordered 160*200, the color is bright, green saturated. In general, the goods are satisfied, in the nursery itself. In the future I will order more. recommend. easy. I did not communicate with the store.

E***g

Tal y como se muestra en la foto , muy contenta! Repetiré

8***r

8 aug 2022

I really love it. I already bought 2 one gray and one blue.

K***s

The mat is soft, non-slip, it came naturally confused, but for a couple of days it was equal. In the parcel there was a small gift) trivia, and nice) to Belarus drove almost 2 months

F***r

7 aug 2022

Beau produit correcte

A***a

4 aug 2022

I love it. I plan to order again

T***a

2 aug 2022

Color as in the picture, the quality is also about the case. I did not communicate with the store. It came earlier. As a gift-comb

P***r

1 aug 2022

I received it within the estimated time limit of the store. The carpet is fine (it was what I needed) and it's soft. As they fold it a lot for shipping the carpet when opening it was more stretched from one side than from the other and towards lumps in the center. The measurements are not exactly as they indicate, they are about 10cm less.

5 Csillag (18)	94.7%
4 Csillag (1)	5.3%
3 Csillag (0)	0%
2 Csillag (0)	0%
1 Csillag (0)	0%

Non-Slip Plain Carpet