SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store played with the track number and sent in a week with the assignment of a new one. Small, you need to take a larger size, although the table measured the paw.
ботинки норм, теперь осталось попробовать насколько они удобные. спасибо продавцу.
The parcel came very quickly, in 2 weeks. Boots are chic, the quality is good, comfortable fastener, but we did not fit in size, small were on the front legs, therefore, it is necessary to take either 2 pairs of different sizes or take on a size grid + 0,5 or + 1 cm to paw easily enter, shorter wear shoes we categorically refuse
тапочки милые, как на фото, пришли даже в маленькой сумочке, доставка месяц в Латвию, продавца и товар рекомендую
подошли размер в размер, но доставка очень долго
Boots are excellent, beautiful, in appearance quality. Pretty good to hold on to the legs. Fur is a lot, but the insole is not insulated. The goods in Omsk came quickly, but took a long time to the point of issue of goods. Probably because of the virus, the delivery was delayed. The store is sociable, always answered my requests. Product recommend to buy
Good shoes, not the first time we order, keep well, do not get wet, on the paw 5 cm, size 3
The goods from this store were bought several times, everything was fine. Last time the goods did not come. The seller returned the money. The seller is great. Despite Kazus, we will still order goods from him.
Shoes look good let's see how it will show itself in time for operation in winter.
Excellent shoes are very bright.
Спасибо. Качество отличное. Все как в описании.
Shoes class!!! The store answered all questions, sent the same day as the payment passed, so still came a week earlier)
Delivery about a month, the quality of the goods is good.
The order was not sent more than two weeks.
Class boots, from the first time the dog went in them without problems. Recommend. Fast shipping to Odessa
I'm taking a third pair. As always luxury!!!
Shoes are cool! I order not the first time. Everything corresponds to the description and photo of the store. Recommend!
хорошая обувь, но наш пёсик ещё не может и сдвинуться с места в них))) поэтому, насколько удобные в носке, не скажу.
I order the second time. For autumn spring. It's cold in winter.
Boots perfectly hold on the legs, easy to put on. They look very decent. The only thing, they are not even warm at all: the sole is not insulated at all, and the fur inside is quite synthetic and kutsyy. But, thanks to him, they gently girth the paw, do not crumple wool.
Boots liked the dog quickly used and freely walks in them
Pretty, though the dog does not quite understand how to walk in them, but the shoes themselves are cute, on the mini that Terrier 1,8 kg took the smallest size
Boots are wonderful, soft, comfortable, this is our first shoes, I already ordered the same and we perfectly wear them, small runs and bends, on the leg sit well. Chihuahua 3 kg size 1 most times even on the toe. But I would not call winter shoes boots. This shoes all season, Fur is thin and there is no insole, made a fur insole and sewn from old woolen socks small socks and now we are warm, but it's autumn, and for the winter I ordered I I I'll make an extra fur boot there. The most important thing is that boots do not get wet and already tested slush Autumn and small puddles and snowflake. wonderful all-season shoes for raw winter and dirty slush autumn. But I plan to wear them and cold rainy summer. So now we have 4 pairs of wonderful shoes. By the way ordered 11.11, received 29.11. to Moscow. Thank you to the store for fast delivery and quality Shoes.
Thank you. The quality is excellent. All as in the description.
Good, firmly fixed. Sobaken has been used to it for a couple of days, he is already very cheerful in them.
I am very satisfied, the quality is excellent, the delivery is fast
Excellent tops) Stylish, soft and warm. Thanks for fast shipping
Spitz can not walk in them-Fly
Good, sorry video can not be attached as mine is worn and stumbled havph
Excellent bots, a little visible glue, but not critical. On the puppy papilona 5 months ordered 4. in the end, normally, until he lost.
I order from the store a second time. The first shoes served two years, although they were already cracked)) delivered very quickly.
Very fast delivery to Moscow, in just 2 weeks. Thank you
To St. Petersburg reached the parcel in 3 weeks. Ordered 16.03, received 03.04. Shoes are not bad. On the Toka took the smallest, the size seemed to fit.
I order not the first time. Now here are the red ones. I like that in wet weather the legs remain dry. Color saturated. Description exact. Velcro keeps well. Thank you! Delivery also pleases.
Small. I did not guess with the size.
Super!! We will still order
Delivered quickly, boots on York 2,7 kg size s came up perfectly.
Amazing beauty boots, she herself would have worn, but it's a pity that not mine, I think that we will wear them in damp weather in the autumn, and maybe in the summer.
Beautiful colors for dogs. To dress at first, you need to get used to it, but it was easier to put on a light dress and on the first day went out and easily and easily, the dog liked like like The parcel arrived in 18 days from the moment of purchase-very quickly.
Boots are soft., warm, the dog is comfortable in them, we immediately tried to walk in them. We came for 10 days. I'm delighted. Chihu about 5 kg took 2, most that.
Everything is fine! Fast. Qualitatively. I'm happy. I ordered another kit. Thank you store!
Very cute boots, thank you! Recommend
ACIU viskas puiku!
Cool!!!
Very nice boots, it’s second time I’m ordering here.
Excellent shoes, I buy not the first time. Shipping fast.
отличные сапожки. Три заказа в одной посылке. Огромное спасибо.
Buciki bardzo ładne
Lovely boots. York 2,8 kg fit 2 size. I'm not buying it for the first time. Almost all the colors were collected.
Nice item, happy dog. Winter ended :D