SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello! Very nice to receive your order before the estimated date. And at the same time, a gift in the form of a bracelet was attached to it. Thank you so much.
Beautiful watches, until I used. The store sent quickly and put a gift, a beautiful bracelet
The watch is gorgeous, adjusted quickly, just super.
Goods received we will try in the case reviews I will write later store put a gift
reçu rapidement, fonctionne bien , par contre je ne sais pas comment lire les messages Facebook sur la montre .. explications un peu légère mais très bien
Came quickly, ordered his wife, like happy, himself on a business trip, I have not seen them yet
So far it works well, I haven't tested if it's waterproof, very fast shipping, all OK packing, firm strap
Everything came quickly and within the declared time. Corresponds to the description, in working order took for a gift, so they have not yet checked the accuracy of the meters. As a gift put a bracelet.
Great Seller Great Items Fast Shipping Thank you *****
ok
Годинник отримали трохи більше ніж через два тижні. Прийшов неушкодженим та робочим. Покористуємось і доповню відгук. На перший погляд все ок!
It's identical to what's published. Works well by lowering the bluetooth app and activation.
Cool hours. keep charge must 5 days. Link Tu Hilf downloaded the app. Watch Phone See. thank you for good price and fast delivery
It took 16 days to reach the city of Monterrey Nuevo León the package arrived well protected the watch works very well, I recommend the store
The clock correspond to the description, to Belarus delivered very quickly, after 2,5 weeks received the goods
just like the picture! I just received yesterday, have not had the opportunity to set it up yet but it looks nice, it was partially charged, and it is very user friendly!