SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Y***k

12 aug 2022

Verified Purchase

The quality is excellent, the parcel came very quickly, thank you very much

P***D

Fast delivery, the cushion matches the description, thank you

S***a

A good, necessary animal thing. I really doubt the filler, I think that in two months from the puffiness of the bed will remain half, and the pile goes away after a while, well, nothing eternal. In the meantime, it is so cozy that I want to lie in it myself.

N***h

Soft, the bed is filled with sintepon or something similar. easy, but my dog, unfortunately, is indifferent.

Customer

I ordered the second bed for our new puppy. She love it!

0***r

11 aug 2022

Description and photos correspond. The bed is soft, colored, without foreign smells. On the cat 3.5 kg took 50cm-perfectly fit

N***e

Very small (it is necessary to take 60 cm

M***t

Size S for my dog of 5kg, delighted

I***r

Fast delivery, good quality. My cat loves it!

V***a

10 aug 2022

The bed is awesome-incredibly soft, pleasant, the smell is not felt if the nose does not lie there, but it didn't scare off the Cats. I did not have time to throw on the floor like a cat immediately lay down in it and fell asleep-yes, I would myself with it would be a pleasure to roll there :) delivery is exactly a month, the track was tracked, there was no need to communicate with the store. I'll order one more or two-I have three cats. Thank you to the seller for the good goods!

T***r

fast shipping, product as expected!

S***r

perfect

S***D

Very satisfied. According to the announcement.

C***s

9 aug 2022

This is really great, good quality and arrived pretty quickly too. When you first take it out it looks really flat and disappointing but make sure you fluff it up, it looks way better! Super happy with this purchase.

E***s

Super soft and pretty, I hope Katy likes it!

I***x

Great for cat

S***s

Have already the 3. bought my animals look forward! Thank you!

O***a

Excellent, soft bed, though my cat prefers her soft computer table, on this bed he only lies sometimes, maybe it's hot, I do not know, but fact is fact. The goods came very quickly. I did not communicate with the store.

V***y

Good arrived

P***r

Goods consistent with the description. Very nice dog bed, good quality, competitive price, still only have to convince to this cat as usual will ordinary box as cat... Highly recommend.

I***o

The puppy is happy!)

C***z

8 aug 2022

The exact product I ordered. Very fast delivery. I had bought one before and came back for another one. I recommend this store

S***c

B***s

Very swift delivery to Belgium. I have size 70 cm ordered for my French bulldogs. Perfect for in the bathroom.

J***n

dunne bodem in totaal erg dun kwa vulling

E***r

buuenn

N***a

7 aug 2022

Very cool bed, dog satisfied

D***z

Fluffy and soft, great!

K***s

ok.

E***v

6 aug 2022

Собака в восторге.

K***k

5 aug 2022

The bed is excellent. The cat is delighted. To the store Many thanks, sent immediately and delivered in a week.

V***v

Everything came very quickly, literally in 5 days, this speed has never been! Goods and packaging in perfect condition, the goods are satisfied! I highly recommend this store!

Отличная подушка, не ожидала даже

C***o

4 aug 2022

My little bitch loves it.

G***e

parfait

Much bigger then expected

A***n

Recommend. Very fast shipment. Legowiska mięciutkie and huge.

Thank you, everything is fine. Dog satisfied

K***n

3 aug 2022

Not received the right color but the store was very nice and refunded me

I***n

I bought 80 cm. I didn't really like it. It seems that there is a lot of filler, but it is not. When the dog lies down, it is sold to the floor, the feeling that the dog lies on the floor.

A***e

It comes with little padding, but otherwise it's ideal.

N***m

I liked the bed, but flimsy, I will have to add another filler

J***o

It came very fast. The bed is perfect very good and padded

C***r

2 aug 2022

my cat loved immediately

A***a

thank u

The third bed is ordered from this store, everything is OK, thank you very much

L***n

Quick delivery, looks as on the pictures

I***i

1 aug 2022

D***r

My dogs love it. It is super comfortable. And was quickly delivered.

K***a

31 júl 2022

super

5 Csillag (45)	86.5%
4 Csillag (2)	3.8%
3 Csillag (5)	9.6%
2 Csillag (0)	0%
1 Csillag (0)	0%

Plush Bed for Dogs