SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A***r

2 júl 2022

Verified Purchase

It's fine. The Courier took it home. Charged at 75%. Very heavy.

A***h

Heavy power bank)) I just came in a thin box, without damage. 30000 Mah is indicated. Came charged, works))

A***v

1 júl 2022

Hi everybody! Good health to all! The parcel came in a few days, to the Republic of Tatarstan, the city of Lenin. Received in the store five-5post, in my opinion more convenient and faster than in the mail. This power bank is not the first time I order. Brick is heavy enough. Thank you to the store for the goods. If there are good discounts, I will order more!

M***v

My Acer Liquid X2 this device has charged already 7 times. True, with active use of the phone during charging for some reason, charging turns off. This is the moment I consider to be the only minus. And so in general a good device, though a heavy padle, but what can you do.

K***s

Ordered on 01/12 received 03/12! Very fast delivery! Haven't tested but looks big out as you can see in the pictures. I will be a review writing alsk I him several days tested do. To Be Continued!

D***v

Спасибо! за быструю доставку 7 дней, заказывал 12.11.2021 Очень доволен качество отличное, вес тяжелый, прибыл заряженный 90% проверил работает, соответствует заявленным характеристикам. "ROMOSS" умеют делать powerbank

Customer

Доставка за неделю до постамата в пятерочке. Коробка мятая. Но сам зарядник цел, заряжен на 75% пришёл. Пока все работает. Но он конечно совсем не лёгкий. Инструкции все не на русском.

E***a

30 jún 2022

Everything works! but)) what a heavy and large))) consider when ordering) but the volume is large!

S***k

29 jún 2022

Delivery is fast, received in Postamat. The native box in the usual polyethylene envelope without transport packaging, from this fell corners, but the device itself did not suffer. Charged out of a box at 75%. Compliance with the declared characteristics to check nothing, reviews on the Internet say that all Hood.

R***s

28 jún 2022

Looks all on 5 + box super-strong. Bank fire on quality. Doesn't smell like anything. Weary! Everything works. Charges the phone. Itself is charging. Delivery is super-fast. To St. Petersburg 5 days went. I did not communicate with the store.

N***b

Before St. Petersburg for three days!!!!! The bank is really worthy! On a full charge/discharge has not yet done, so the store says it is necessary to fully discharge after delivery, I will add later! I recommend the seller!!!!

On November 28 he ordered (in the Moscow region). On November 30, they delivered (to the store "Pyaterochka"). Product and store recommend! Nikolai Nikolaevich platoshkin will honor and respect!

L***a

Delivery to St. Petersburg for 5 days, at the cashier 5 chki. Heavy Machine))) without wires.

K***n

25 jún 2022

Normal can. I already have one. I bought another one. This Chinese version, everywhere hieroglyphs. Included is a micro USB cable, which is the last century. Also in this there is a charging mode small current, there is no such in the old one. For 1000 the price is excellent.

N***v

22 jún 2022

Доставка супер, отправляли курьерской службой DPD продавец отправил товар на следующий день. Банка пришла в целости и сохранности без каких-либо повреждений.

F***f

21 jún 2022

Quality product, and fast shipping, I recommend the product and the store too.

Pover bomb just no words recommend

I***n

20 jún 2022

The product came quickly and fully corresponds to its description. Was charged at 70% and the charge keeps well.

K***v

Great power bank! Qualcomm Quick Charge works. MTK pump express works. Other modes of quick zaoyazki to check was nothing, but I'm sure that, too, work. Through charging works. Charging at the same time two devices work. Charging at the same time two devices and the bank itself works. Fast charging is only on one port and does not work when charging through or when charging multiple devices. The capacity did not measure, but judging by the weight of the bank, it is hardly much smaller than the declared. In general, the Bank is satisfied, I recommend it to everyone and the store!