SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'll try it next year.
Great coil! Fast shipping! Recommend!
Two metal bobbins, it came very quickly a little more than 2 weeks. At first glance, the quality is good, heavy)))
Заказ пришёл в сборной посылке почти за месяц,долго на консолидации и таможне зависла. Катушка без коробки ,упакована в воздушный пакет. Покупал за 650₽ с запасной металлической шпулей. Ход плавный,не шумит. Люфты незначительные есть, особенно на кнопке где рукоятка складывается ( ручку под замену) . Просматривается подшипник, скорее всего их тут 3 штуки как обычно. В лесоукладывателе заменил втулку на подшипник MR85zz ,благо имелись в наличии.Намотка (на фото), ничего не подкладывал/убирал. Есть подобная,уже 3 сезона служит, надеюсь и эта отработает)))
To the Altai Territory went 3 weeks. Description corresponds. I advise the store.
Behind all this, there is not a word of a torso, for the torniung is not Varto Brati, ale for the reshti potreb I think of of of
At first glance, a normal coil, and for such money is super. Size understated took 3000 A on the fact 2500 at best. Recommend. Delivery to Ukraine in 3.5 weeks
The goods are super, for easy spinning itself. executed qualitatively, without burrs and Lufts, the move is soft, the second spool is also made of metal... but what else pleased-this is the attitude of the store-28 and november 29 I received a message that the goods are shipped!!!! Today, December 21 I got it!!! Everything is qualitatively packed, not damaged! Here I understand the service-I recommend, you will not regret it.
Excellent quality as depicted. Thanks to SFP, will return. Recommend.
With the store to communicate should be a coil of good Lufts almost no but the ear on the bracket dangles like... In the hole that did not sell in the store are sent by mail
Arrived 7 days before Saratov. to the store respect. sent immediately. the quality of the coil for 5 for 500 with a small (coupon). i will check the world for the next
The parcel received the goods came quickly very well packed and excellent quality both metal bobbins, I will see how it will work in the summer. thanks to the store for the responsible approach.
The goods came quickly, the coil for its money is very even nothing
Came with a broken leg, as it turned out to be made of plastic handle, too. i think it's not the fault of the store when the shipment was broken. The seller returned the money. There was only one spool on the reel.
Катушки классные. Заказывал такую 2 года назад. Нареканий нет. Пришли без коробок, только пупырка. Без повреждений. Продавцу респект. До Питера 3 недели.