SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

O***S

1 júl 2022

Verified Purchase

The goods received. delivered to Ukraine in 25 days to Nov poshtu. in the case until tried.

M***r

The goods came quickly. I did not communicate with the store. They haven't tried it yet.

A***i

Fast shipping. Sharpening for 4-. For a wife will do. And then, if I put it in a Bulgarian, my fingers will always cut.

D***k

30 jún 2022

Excellent quality, thanks for the fast delivery

D***n

Everything is super, it's easy to sharpen and pretty quickly, sharpened a set of knives, those that swell the lemon now cut) the truth I have a set of from of from then I will add to cope with them the sharpener ..

A***K

The product was received after two months, it's good that everything works, a dispute has already been opened, I do not recommend the store, maybe he does not need it, maybe the delivery the

S***v

Delivery to Ukraine meest express two weeks. The quality is excellent. I order the second time. I advise everyone. Thank you and good luck.

S***G

28 jún 2022

The sharpener is great, light and easy to use. Moreover, I sharpened knives and cutelos on it and if saíu very well. It does miracles, but fulfills its purpose and am very pleased. Besides those factors the product and efficiency, decorative and simple washing. The only downside is that the ceramic A levels edging is white and gets marked with the time debris left, the knife, by other levels edging. But this is just something aesthetic and prevents the tuner working properly. Otherwise, the product is great and be worth being purchased. Besides the sharpener came very well packed, which protects the shipping time. I am happy with my purchase and thank all care and attention that the company gave to product. No doubt is a great team.

M***a

27 jún 2022

Точит классно..рекомендую продавца..быстрая доставка

H***r

The plastic handle expected better quality. It serves its function. It was a little grated from the handle, so I don't recommend for gift. I recommend it for personal use.

T***n

24 jún 2022

Delivery to the point of issue 14 days. Cost 500 rub. The sharpener is ordinary, already took this. For quick sharpening of kitchen knives from Ikea is suitable. Some high-end steel did not try to sharpen.