SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Arrived very fast after 2 weeks to Israel !!
It arrived very fast, very well packed, they are no problem They are very bright with a cool white tone Perfect store
It's fast-working recommend on the product and the store
Really good
Лампы пришли в МО чуть меньше, чем за месяц. Порадовала упаковка. Все работают, а насколько долго - покажет время. Рекомендую продавца!
Retro-style bulbs, filaments, well-packed, untested, very nice ones have taken 18 days. Very fast
In my opinion, the lamps shine well. Got very fast.
Delivery to N. Novgorod 2 weeks.
Спасибо большое продавцу, за хороший товар и быструю доставку!Лампочки хорошие ,светят отлично ,упаковка супер ,пришли в целости .
ניראה good, works good, it's fast, packed מצויין
Packaging ok, but has caused damage to the parcel. Lamp arrived broken.
Llego sin daño y muy rápido a chile, 100% recomendado
Fast delivery. Product of very good quality. Thank you
Goods well packed, delivery fast. I want low light bulbs and I got one. In the attached image, the light is brighter than in reality. I'm very satisfied.
The bulbs are great and less orange bulbs filament more common what made me happy. The product is well packed-up too. In trying to get rid of many layers of tape envolviam the Styrofoam, bulbs left flying and broke into a million pieces sharp. Care!
Up to the perfect moment, I bought 10 and only tried 1 that works great. Very well packed and very fast shipping to Chile.
Super! Came very quickly and whole!) perfectly packed. Many thanks to the store