SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How long does shipping take?

Shipping time varies by location. These are our estimates:

5-15 Business days

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A***s

Verified Purchase

I loved

V***a

Excellent, fits well in the kitchen, good material and does not burn with fire.

D***z

Excellent Best Buy

А***в

The order came on the back, all safe and sound is fully consistent with the description.

T***e

lège

H***R

The package arrived well though a bit folded. Arrived before the estimated delivery date. It holds the heat of the kitchen and does not appear to be deformed from the heat. Just need to prove how washable it is.

R***t

Matches the description. Perfect for butane fires.

З***р

Thank you, I have received everything and put it on the stove. I recommend the store and the product. It is convenient because it is multi-humpable and easy to clean.

F***o

It is accurate to the description given by the store very practical and very good quality.

F***a

Maximum, fully recommended

M***a

The product took a long time to arrive and the quality is not what I expected

D***a

Faithful to the ad

G***r

Very thin don't fit my burners. I just hope they protect well.

K***t

I never received the product — guess it was lost in the mail

A***r

The item was received in about 20 and in a fairly long time compared to some of the goods I bought earlier, the item is conforming to specifications, and I tried it and seems to be good and, also noted that the thickness of the material is thin about 1mm and is very effective.,. To the hour I did not wash it, and I will add other comments, God willing, if you notice a problem, we do not hope so

S***o

Interesting material, glass ceramic is similar. Let's see how long it can withstand, whether it can be wiped from the simplest problems of the stove. Well, it costs your money, I don't know the cheaper way to cover the plane yet