SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly. The quality is normal (the thread will have to be cut off). It turned out to be big, but you can sew on top and will be normal. In general, the dress is not bad
The goods did not come money returned
It's very short, but perfect chest
I rate them very well because they reimbursed my money, although I don't get it thanks
Very big
good
ok
The dress is beautiful. I like both externally and in quality. It came on time. There was no need to communicate with the store. Product and seller recommend.
, Spitz 4 months, a little bit.
I love it and it's like they say in the publication
Beautiful dress.
Fast shipping, match the description, you get big hehe but others grow a little more
Быстрая доставка.
Seams are good, they did not communicate with the store
Muy lindo y entrega super rápido
2 kg toy Perfect!!!
Cool dress, delivery is very fast, Sizes exact
Sarafan Super, for the new year will be beautiful)) mini York 1.100 kg
Beautiful dress.
buena calidad perfecto gracias vendedor recomendado
Highly recommend Lucky and very much loved the new dress sure to order another size m suitable stamp
Chic! It came quickly, it was not necessary to communicate with the store. Qualitatively sewn, odorless food. The dog is comfortable in it. Recommend.
Beautiful dress, just like the description, my little dog has a big size S but it's already creased and it's going to look perfect. Thanks to the store
The quality is excellent! Recommend!
Well quality
Super cute!
very fast deliver wouw
The dress is super, the seams are all even. On a puppy 1,5 kg size m is too big, by the summer it will be just!
hi good morning store i received today the product thanks so much I recommend this seller and the product thanks seller excellent service and excellent communication
For this money is not a bad dress
thenk you!
our dog is 4.2 kg about and size S fit her perfectly
Excellent came to me very fast indeed earlier than expected, I recommend to the store and its excellent quality product
A good dress, approached York 4 kg.
Nice dress. I do not know what it will look like on the dog and whether it will climb, but that's what it looks like on the head. I wonder if you can wear it on a pigeon...
esta muy bonito igual q la imagen pedí talla XL para un pug pero le quedó un poco grande yo creo le hubiera quedado bien la talla grande pero se lo ajuste un poco y ya le quedó muy bien.
bellissimo
Cool dress, good quality, neatly sewn. Fast delivery, the size matches. Thank you!!! I recommend the store!
Excelente
Super!
The goods arrived in another city. Instead of Kharkov in lutk and there someone is received, but on the dispute the money was fully returned so it's normal. It's just time to wait.
Cool dress. Only came a completely different color. I ordered 3 identical ones, and 3 different ones came. Well, that's no trouble.
Nice quality
Very good quality and cute
It's prices and it's well done I'm coming very soon. I recommend it
The package never arrived, but, they gave me the full refund. C:
Cool to us for now is more
Ordered 28.01.2021, dotarło 06.03.2021. Cute dress
cute and perfect fit. my dog is small, XS SIZE. For reference, my dog is 4lbs in weight
My princess!