SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mon bichon l'adore.
Very cool)
Zabawki dotarły bardzo szybko. Psy są przeszczęśliwe. Zabawki bardzo dobrze wykonane. Polecam sprzedającego.
Super cute. I bought this for my cats. Dipped it in catnip and they love it! Very good material and pretty decent size for the price. Great for smaller size dog.
Buena calidad! Llegó rápido! 2 semanas.
Nice
Play solid very well. My dog loves a lot
Labai fainas žaislas, šuniui patiko. Laukiau ilgiau nei 2 menesius
As described, shipping is great very fast.
Toys are great! Thank you, the dog is happy!
As in picture
Very nice toy my dog loved it, very strong
A squeaking toy. Corresponds to the description! The store sent the order quickly. Delivery time about 20 days
all good, dog loves
Perfecto
As description, very cute!
Ridgback broke in 4 minutes
Nice toy. Shipping fast. There's a squeak inside. The quality is very good, the toy does not smell. The dog played a week with pleasure. Gnawed. Lost one ear only
In the photo it seemed of higher quality
It's not bite resistant.
very good
Great value for money
My dogs love it. Size is small but OK for all dogs
Fabric is bad. The dog ate the toy in 5 minutes (York). Came quickly
As per the picture
Great! Super well done! The material I love and my little bitch more❤️❤️.
Muy bueno, le encanto a mi perrito
Very fast
Adorable poodle dog toy**Item as described and pictured**Super smooth transaction - MANY THANKS!
He broke it in a couple of hours.
The goods are not received and I do not confirm receipt, who does not even can not understand. It's not the first time.
Pretty good for the price. Not a toy for dogs that are heavy chewers, it would not last very long but my dog cares for his toys so it will be ok. No bad smells, well sewn, fast shipping.
good. fast delivery
супер
Cuteness, sorry my bitch like nothing
Top
Muy bonito. Cien por cien como en la foto. Pedido rápido y comunicación buena. Sin duda recomendadisimo
Excellent Toy, we order a second time. Favorite Toy at poodle.
It didn't last long before the puppy broke it, but it's nice.
very good quality and good price
My dog loved this toy. Spends hours to ask me to you shoot. Materials are good, no doubt that recommend
Looks exactly like the picture. One of the eyes is a bit frayed, but other than that it’s good!
My little bitch loved it but it's lasted less than two hours and she's already had A hole in the same emotion, but she's enjoyed A lot.
My little dogs loved it, he took it, I 'd kiss him and take care of him like he was his baby.
Nice dog toy
Dog destroied in 5 minutes
Игрушка замечательная, внутри мягкая пищалка. Боюсь, что долго пищалка не проживёт.
PARFAIT
Great toy for dogs
ordered 02/02 delivered 02/23 central europe, combined delivery, as depicted, as described