SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
From United States	10-20 Business days
From Other Countrys	30-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://supertop-shop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

M***a

14 aug 2022

Verified Purchase

Actively floats not long, you need to change batteries

L***5

13 aug 2022

Each fish arrived with its screwdriver, with batteries already on and enough charging. The package arrived fast and as it is small, they were able to put it in the mailbox. My cats loved jiji

T***f

Very nice!

I***a

Nice!!

6***r

The product is satisfied, eholo for a long time, but in general everything is good, seals also play. Thanks store

S***o

Nice and funny, without trying in the water, perfect

R***n

Delivery was around two weeks to the UK. Items are exactly as pictured and described. They work well. Even better, they’re keeping our Bengal entertained!! He is fascinated. Each fish came with a small screwdriver, for when the batteries need to be replaced - very considerate. Overall - delighted! Thank you store!

A***n

There was an entire period of protection, the mouthful friend is happy.

S***f

12 aug 2022

Y***o

Fish work, cats are delighted

J***a

11 aug 2022

Good product, for my cat to play on sunny afternoons.

E***t

My cat and I love it

R***r

Рыбка классная. Но киска не хочет мочить лапки и просит меня ловить рыбу. А вообще она ей понравилась, т. к она не уходит, а смотрит и пытается поймать. Один минус., товар долго шел.

C***r

10 aug 2022

adorable cat toys, very small ones for kitten and bigger ones for adult cats. Super fast shipping. This was my second order.

D***a

I arrive but it keeps moving for more than not in the water

T***a

The fish went for almost 3 months, floats, but my cat alas did not wait for her, went out to walk and disappeared.

Thank you.

O***n

Super

A***d

9 aug 2022

My cat like it

3***r

The quality of the fish is excellent, they swim beautifully, we relax together with the cat)) the cat is interesting to watch, tries to catch sometimes paw, thanks to the store!!

D***s

You put the fish in the water and it begins to swim

S***a

An interesting toy, Kote watched for half an hour, did not know how to step. Thank you very much! )))

R***k

Funny toy. The cat has not yet been shown, but I liked it myself. Floats with different rejams. Slow and fast. Vibrates the tail. Children may be more interested than pets. It all depends on the nature of the cat. The parcel was 2,5 months old. I didn't. The goods are satisfied.

O***a

Good fish

K***a

8 aug 2022

Very cool!!! Kid love it

V***v

Quickly passed away

Asked for different colors and came all in one color

M***o

cute fast delivery

L***i

exactly as described, not tested yet

0***r

Floats) the cat really has not paid much attention yet. The store then quickly sent, but the delivery was super long (the seller even extended the protection period), more than a month flew across the border, more than a month stuck at the customs. I walk the fish in general with my own stroke sailed))

M***m

Very cool! My cat liked it, she stayed a while playing

7 aug 2022

The fish floats, the cat is happy. Sits already half an hour)

Fish swim very well, cat liked. The parcel went oooochen long

V***h

Cool fish, cats play with pleasure, but after time)) children liked more than cats lol

Customer

6 aug 2022

Hey. came quickly. immediately put in the water, all 3 after half an hour rose. The child was upset.

It's not sinking. The child did not like it, but the Cats are very

Fish floats. But the previous one could dive into the water, and this one only floats on the surface.

K***r

The Cats find the super! Really a nice little fish for that price! Money definitely worth!

N***S

SUPER GENIAL MES CHATS ADORENT. JE RECOMMANDE.

5 aug 2022

Only for some reason do not glow

K***n

Good fish! Cat liked it!

Осталась на ночь в воде, вода стала ржавой

E***r

Perfect and arrived fast

D***n

All OK

4 aug 2022

maravilloso sin duda compraré más ojalá me manden un cupón ☑️

M***v

рыбка норм, долго ехала только

C***U

Flotte et nage très bien et pas trop bruyant. Amuse mes chats

M***s

It's perfect great, my cats are super happy. I made videos, it's a shame you can't upload videos around here. I was in the water, I took it out and then dry it again I put it back in the water and it worked perfectly well. I recommend this store. Super fast delivery and the item works perfect. Thank you very much to the seller for your good article.

L***a

Floats perfectly, Green is faster than Red

Super Article je recommande fortement sans hésitation. Osisjsjsoosjzb’zlzlsnnsksosmmsnbz’sls’s nssdnns’s’lwlklslsllslss’´slslnzbzkkslsoolslzlz’z’nzz annasbkàzn anjajjzj skalkznz nalalankais bj

5 Csillag (59)	88.1%
4 Csillag (5)	7.5%
3 Csillag (3)	4.5%
2 Csillag (0)	0%
1 Csillag (0)	0%

Swimming Robot Fish Toy For Cats