SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product very good quality.
Excellent product.
It's awesome, I have it on the smallest size for my Patterdale Terrier so the straps hang low, but it looks so cool, I can't even complain :)
The order came quite quickly-just over a week... Took for Doberman girls 8 months, a little too big for now, but quickly grows. I do not understand what kind of leash such... The first walk and do not feel that the dog pulls... I like it very much!
The order was received quickly. Good quality product.
Not Impressed
SUPER
Excellent vest, strong, sewn qualitatively, size XL approached the shepherd. To Moscow went a little more than two weeks.
Fast delivery, quality is good
A little too big, but with clothes in the very norms. Sizes exact store well done quickly sent everything!
Material very good and arrived in overtime. Ideal for dogs pulling too during the ride. My dog loved .......
Fast shipping. Thank you! :)
בול כמו בתמונה. מסיבי וכבד, חובה להוריד אחרי כל טיול כי זה מאוד כבד.. עוזר מאוד להשתלטות על הכלב (47 קילו).
only front clips are metal and the leash has no padding on handle so cute into it hand
Arrived on schedule in perfect condition. Product quality very good. Well sewn without burrs. And with the correct measurements. ABS
Order 2 harness received only 1!!! Is too big
The description corresponds to the product. Delivery to Belarus in my case + 2 weeks to the declared initially, for me is not critical, but if someone needs accuracy before the day should take care of the order in advance.
The quality of the seams is just 1 of 10. The Mount broke off literally immediately.
Is very good
Everything came fine. Quality is normal. I took the size XL for Labrador age 1 year 3 months is too big. The front mounts are metal, and the rear plastics.
Product as described
A++++++++++
Thank you.
O material é de excelente qualidade, comprei o tamanho XL porque o meu cachorro é grande, mas ficou ótimo, gostei muito e pretendo comprar outro de outra cor. Parabéns a loja.
The helmet for quality is very difficult. It's done on "back off." Reviews like good, but in fact not ice... Ordered by default black, then asked to change to green. The store confirmed and sent black.
Everything in order, the order arrived in good condition
Excellent quality, took Mach. size XL per German 1.5g., when tightening on the Mach. Belts sits perfectly, the size of the Dog in the Withers is 69 cm., weight 46.300 kg., chest girth 80 cm. Thanks to the manufacturer.
ok
great quality, very impressed with this product.