SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looked tidy out!
delovered
Consistent with the description and picture. Seems to be porządne. Easily supposes the belt or other item clothes and accommodates lot goodies and EG Feces in the outer kieszonce pouches. Recommend.
For the third time I order from this store, comes super quickly, about a week. Handbag Super!
Looks good quality
Cool bag, with my huge number of training, I will buy every season
The bag is good, convenient, the delivery is fast.
Quality small bag, delivery is fast enough.
I ordered a second, good, comfortable. I have 2 dogs, so in one on the beach I wear Food (many)), in the other-bags and some little things, if necessary
excellent
Great...perfect for dog training
Sent quickly and came quickly, a comfortable handbag for walking. The dog immediately asked that there are delicious
Excellent useful thing, made qualitatively, inside unexpectedly still velcro as a clasp
Easy simple bag thanks
Good quality and sent very fast
Very fast delivery and good quality thank you
Fast shipping serious store and reliable all as description
Produto como descrito e entrega super rápida . Parabéns
Great for training our dog outside. loved it, good quality.
All right, fast shipping
Great for caring pet snacks :)
Slightly larger than expected. Very easy use, recommended! Shipping within 5 weeks
top
Very happy with product quality, very fast shipping to Canary Islands!
Product conforms to the description, I recommend
Beautiful, convenient, not the first time I order (now as a gift)
Great bag. Do not need any belt, there is a special clip. Very convenient
Goods OK but shipment masakrycznie long
It went very long but eventually it came up) very happy thing is very useful
Excellent! Fast shipping and well packaged. Thank you.
Perfect, just like the picture. It's tiny compared to others I 've had and that makes it very comfortable
In 26 days it came to the RB. Well packed, quality at the level.
Delivery month. Color, description are the same. The quality is very good, the material is dense, Velcro, roomy. I did not communicate with the store. Product and seller recommend
Dorazilo v pořádku
Top product, this is my second order, says enough
быстрая доставка 18.01.2021 -08.02.2021 рекомендую отличное качество
Excellent small bag for training dogs. Came very quickly, thank you to the store. I recommend to buy.
Thanks :) Delivery was about a month. This case is perfect
good and fast shipping