SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. When you see United States near the product image then the product is available in the USA warehouse and you will get your product within 10-20 days. If you dont see this option, then the product is available only in another countrys warehouse, and the shipping time will be more - 30-40 days.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
From United States |
10-20 Business days |
From Other Countrys |
30-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://supertop-shop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supertop-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good diffuser, laconic design, the lamp is small in size, everything works
Delivery is fast, everything works Super. You can use it as a night light in the nursery. Satisfied with this acquisition!
Cool thing. Filled the bedroom with 17 squares with the aroma of grapefruit in 10 minutes. I advise in general. Cool device.
The diffuser works, looks great, everything came out without damage
very fast and efficient service, product looks and feels good. Have not tried it.. as it is a gift. Would be nice if some instructions in english had come with it...only Chinese.
Wonderful, small suitable for a desktop or bedside! Went very quickly, to St. Petersburg in 10 days
Came quickly works well, only if it works for a long time, the condensate appears around
Very satisfied with the purchase) with aromatic oils, the aroma is incredible)
The product arrived within three weeks, fast delivery, good quality product, works without problems, has several modes of colors in the bulbs, works quietly, emits a lot of smoke, emits a good smell.
Small and neat humidifier) most that) very satisfied with the purchase. True, I can not check if it really increases the humidity of the air. And so everything works. Another minus-all the instruction came in Chinese. I had to translate the photo in the translator and understand what it says. Delivered very quickly by courier to the house.
shipping was fast, really fast.. it works.. thank you.
Хороший аромадиффузор. Пользуюсь недели 2, всё работает исправно. Не ждите, что он увлажнит или наполнит ароматом большую комнату. Если ставить рядом с собой, то всё отлично.
отличный. компактный лаконичный. как ароматизатор роскошный
The goods arrived quickly. Packing is great! Just started using in the office.
В очередной раз доставили отличный товар от данного продавца! Очень благодарен за ваш товар! Быстрая доставка и отправка, надёжная упаковка! Большое спасибо!!!
It came quickly. Very cute looks and neat packaging! I'll try it in work and unsubscribe.
Доставка быстрая. Маленькие красивый упакован хорошо. Не проверяла.
A very good thing is a compact and cute diffuser! Delivery fast-to Moscow a little more than a week! For a gift in general, the perfect thing! Seller recommend!
Exceeded my expectations, it is a excellent enough mist humidifier and produces for hours. And putting the essence that you want is the environment smelly. Not noisy, however, the sound emitting, water bubbling, is so relaxing. Color luminous options are also great and can use with or without the cover, without the cover the light emitted is even stronger. Recommend buying for whom if interested by product. Arrived on time and came well packed.